Learn how to reset a forgotten password or change your existing password.

Reset forgotten password

  1. Go to your Adobe account sign-in page.

  2. In the sign-in window, click Forgot password?

    Forgot Password
  3. In the Forgot password window, enter the email address associated with your Adobe ID, and then click Next.

  4. In the Reset your password window, choose how you want to reset your password:

    • Recovery email: Adobe sends an email with a link to reset your password to your Adobe ID email address. 

          The password reset link expires 72 hours from the time it was sent.

    • Recovery text: Adobe sends a text message with a verification code to your registered phone number.
    Reset your password screen

    Note:

    If you do not have access to your Adobe ID email address and do not have a phone number associated with your account for recovery, contact us to reset your password.

  5. Do one of the following based on the option you selected:

Recovery email


Locate the “Reset your Adobe ID password” email and click the link provided. The Reset your password window opens in your web browser. Enter your new password twice, and then click Reset my password.

 

Password recovery by email (Reset your password screen)

Recovery text


Enter the six-digit verification code from the text message in the Check your phone window, and then click Verify.

 

 

Password recovery by mobile phone (Check your phone screen)

Note:

If you can't find the email from Adobe in your inbox, check your Spam or Junk folder. If you still can't find it, see Didn't receive expected email from Adobe.

Change existing password

To ensure the security of your account and data, it is a good idea to periodically change your account password. Here is how to change the password:

  1. Sign in to your Adobe account with your Adobe ID (your email address) and password.

  2. Click Password and security in the left pane of Profile.

    Password and security screen
  3. In the Password section, click Change.

    Password section
  4. Enter your current password to verify your identity. Enter your new password twice to confirm, and then click Change password.

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