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Known issues in Premiere Pro

  1. Adobe Premiere Pro User Guide
  2. Beta releases
    1. Beta Program Overview
    2. Premiere Pro Beta Home
    3. Beta features
      1. Secure Reliable Transport (SRT)
      2. Color Manager
      3. Recovery Mode
  3. Getting started
    1. Get started with Adobe Premiere Pro
    2. What's new in Premiere Pro
    3. Best practices for updating Premiere Pro
    4. Keyboard shortcuts in Premiere Pro
    5. Accessibility in Premiere Pro
    6. Frequently asked questions
    7. Release Notes | Premiere Pro
  4. Hardware and operating system requirements
    1. Hardware recommendations
    2. System requirements
    3. GPU and GPU Driver requirements
    4. GPU Accelerated Rendering & Hardware Encoding/Decoding
  5. Creating projects
    1. Start a new project
    2. Open projects
    3. Move and delete projects
    4. Work with multiple open projects
    5. Work with Project Shortcuts
    6. Backward compatibility of Premiere Pro projects
    7. Open and edit Premiere Rush projects in Premiere Pro
    8. Best Practices: Create your own project templates
  6. Workspaces and workflows
    1. Workspaces
    2. FAQ | Import and export in Premiere Pro
    3. Working with Panels
    4. Windows touch and gesture controls
    5. Use Premiere Pro in a dual-monitor setup
  7. Frame.io
    1. Install and activate Frame.io
    2. Use Frame.io with Premiere Pro and After Effects
    3. Integrate Adobe Workfront and Frame.io
    4. Frequently asked questions
  8. Capturing and importing
    1. Capturing
      1. Capturing and digitizing footage
      2. Capturing HD, DV, or HDV video
      3. Batch capturing and recapturing
      4. Setting up your system for HD, DV, or HDV capture
    2. Importing
      1. Transfer files
      2. Importing still images
      3. Importing digital audio
    3. Importing from Avid or Final Cut
      1. Importing AAF project files from Avid Media Composer
      2. Importing XML project files from Final Cut Pro 7 and Final Cut Pro X
    4. File formats
      1. Supported file formats
      2. Support for Blackmagic RAW
    5. Digitizing analog video
    6. Working with timecode
  9. Editing
    1. Edit video
    2. Sequences
      1. Create and change sequences
      2. Change sequence settings
      3. Add clips to sequences
      4. Rearrange clips in a sequence
      5. Find, select, and group clips in a sequence
      6. Edit from sequences loaded into the Source Monitor
      7. Simplify sequences
      8. Rendering and previewing sequences
      9. Working with markers
      10. Source patching and track targeting
      11. Scene edit detection
    3. Video
      1. Create and play clips
      2. Trimming clips
      3. Synchronizing audio and video with Merge Clips
      4. Render and replace media
      5. Undo, history, and events
      6. Freeze and hold frames
      7. Working with aspect ratios
    4. Audio
      1. Overview of audio in Premiere Pro
      2. Audio Track Mixer
      3. Adjusting volume levels
      4. Edit, repair, and improve audio using Essential Sound panel
      5. Automatically duck audio
      6. Remix audio
      7. Monitor clip volume and pan using Audio Clip Mixer
      8. Audio balancing and panning
      9. Advanced Audio - Submixes, downmixing, and routing
      10. Audio effects and transitions
      11. Working with audio transitions
      12. Apply effects to audio
      13. Measure audio using the Loudness Radar effect
      14. Recording audio mixes
      15. Editing audio in the timeline
      16. Audio channel mapping in Premiere Pro
      17. Use Adobe Stock audio in Premiere Pro
    5. Text-Based Editing
      1. Text-Based Editing
      2. Text-Based Editing | FAQ
    6. Advanced editing
      1. Multi-camera editing workflow
      2. Set up and use Head Mounted Display for immersive video in Premiere Pro
      3. Editing VR
    7. Best Practices
      1. Best Practices: Mix audio faster
      2. Best Practices: Editing efficiently
      3. Editing workflows for feature films
  10. Video Effects and Transitions
    1. Overview of video effects and transitions
    2. Effects
      1. Types of effects in Premiere Pro
      2. Apply and remove effects
      3. Effect presets
      4. Automatically reframe video for different social media channels
      5. Color correction effects
      6. Change duration and speed of clips
      7. Adjustment Layers
      8. Stabilize footage
    3. Transitions
      1. Applying transitions in Premiere Pro
      2. Modifying and customizing transitions
      3. Morph Cut
  11. Titles, Graphics, and Captions    
    1. Overview of the Essential Graphics panel
    2. Titles
      1. Create a title
    3. Graphics
      1. Create a shape
      2. Draw with the Pen tool
      3. Align and distribute objects
      4. Change the appearance of text and shapes
      5. Apply gradients
      6. Add Responsive Design features to your graphics
      7. Install and use Motion Graphics templates
      8. Replace images or videos in Motion Graphics templates
      9. Use data-driven Motion Graphics templates
    4. Captions
      1. Speech to Text
      2. Download language packs for transcription
      3. Working with captions
      4. Check spelling and Find and Replace
      5. Export text
      6. Speech to Text in Premiere Pro | FAQ
    5. Best Practices: Faster graphics workflows
    6. Retiring the Legacy Titler in Premiere Pro | FAQ
    7. Upgrade Legacy titles to Source Graphics
  12. Animation and Keyframing
    1. Adding, navigating, and setting keyframes
    2. Animating effects
    3. Use Motion effect to edit and animate clips
    4. Optimize keyframe automation
    5. Moving and copying keyframes
    6. Viewing and adjusting effects and keyframes
  13. Compositing
    1. Compositing, alpha channels, and adjusting clip opacity
    2. Masking and tracking
    3. Blending modes
  14. Color Correction and Grading
    1. Overview: Color workflows in Premiere Pro
    2. Auto Color
    3. Get creative with color using Lumetri looks
    4. Adjust color using RGB and Hue Saturation Curves
    5. Correct and match colors between shots
    6. Using HSL Secondary controls in the Lumetri Color panel
    7. Create vignettes
    8. Looks and LUTs
    9. Lumetri scopes
    10. Display Color Management
    11. Timeline tone mapping
    12. HDR for broadcasters
    13. Enable DirectX HDR support
  15. Exporting media
    1. Export video
    2. Export Preset Manager
    3. Workflow and overview for exporting
    4. Quick export
    5. Exporting for the Web and mobile devices
    6. Export a still image
    7. Exporting projects for other applications
    8. Exporting OMF files for Pro Tools
    9. Export to Panasonic P2 format
    10. Export settings
      1. Export settings reference
      2. Basic Video Settings
      3. Encoding Settings
    11. Best Practices: Export faster
  16. Collaborative editing
    1. Collaboration in Premiere Pro
    2. Get started with collaborative video editing
    3. Create Team Projects
    4. Add and manage media in Team Projects
    5. Invite and manage collaborators
    6. Share and manage changes with collaborators
    7. View auto-saves and versions of Team Projects
    8. Manage Team Projects
    9. Linked Team Projects
    10. Frequently asked questions
  17. Long form and Episodic workflows
    1. Long Form and Episodic Workflow Guide
    2. Using Productions
    3. How clips work across projects in a Production
    4. Best Practices: Working with Productions
  18. Working with other Adobe applications
    1. After Effects and Photoshop
    2. Dynamic Link
    3. Audition
    4. Prelude
  19. Organizing and Managing Assets
    1. Working in the Project panel
    2. Organize assets in the Project panel
    3. Playing assets
    4. Search assets
    5. Creative Cloud Libraries
    6. Sync Settings in Premiere Pro
    7. Consolidate, transcode, and archive projects
    8. Managing metadata
    9. Best Practices
      1. Best Practices: Learning from broadcast production
      2. Best Practices: Working with native formats
  20. Improving Performance and Troubleshooting
    1. Set preferences
    2. Reset and restore preferences
    3. Working with Proxies
      1. Proxy overview
      2. Ingest and Proxy Workflow
    4. Check if your system is compatible with Premiere Pro
    5. Premiere Pro for Apple silicon
    6. Eliminate flicker
    7. Interlacing and field order
    8. Smart rendering
    9. Control surface support
    10. Best Practices: Working with native formats
    11. Knowledge Base
      1. Known issues
      2. Fixed issues
      3. Fix Premiere Pro crash issues
      4. Unable to migrate settings after updating Premiere Pro
      5. Green and pink video in Premiere Pro or Premiere Rush
      6. How do I manage the Media Cache in Premiere Pro?
      7. Fix errors when rendering or exporting
      8. Troubleshoot issues related to playback and performance in Premiere Pro
  21. Extensions and plugins
    1. Installing plugins and extensions in Premiere Pro
    2. Latest plugins from third-party developers
  22. Monitoring Assets and Offline Media
    1. Monitoring assets
      1. Using the Source Monitor and Program Monitor
      2. Using the Reference Monitor
    2. Offline media
      1. Working with offline clips
      2. Creating clips for offline editing
      3. Relinking offline medInstia

Find known issues and limitations in the latest release of Adobe Premiere Pro.

Note:

Prevent known crash issues

On macOS versions before 13 (Ventura), Premiere Pro crashes at startup

The first time Premiere Pro, After Effects, and Media Encoder are launched after installing on older macOS operating systems (earlier than macOS 13 Ventura), a message stating Display surface initialization failed is presented, and the application then crashes. This failure will not happen again in subsequent launches of each application. Apple resolved this issue in macOS 13.

On Windows

We recommend that Windows users download and use NVIDIA drivers (version 531.41 or higher). This will resolve any crashing issues that may have been present with older drivers. For more information, see the NVIDIA documentation.

May 2023 Release (Version 23.4)

Clips reset to the first frame after relinking in Text-Based Editing

Issue: When transcribed clips in a timeline are taken offline and relinked, clips shift and reset to the first frame. Effects, transitions, and speed changes can also be removed or impacted.

Workaround: If you get the media relinking dialog in 23.4 and have previously used transcription, close and don't save the project. Make a backup of your project file to be safe, and use one of these options:

  • Revert to Premiere Pro 23.3. 
    • Open the Creative Cloud Desktop app. Select All Apps > Premiere Pro. Click on the three dots   and select Other versions.
  • Using XML.
    • Export XML (File > Export > Final Cut Pro XML) from the original system with properly connected media.
    • Import the XML into a new project on the new system and reconnect the media (Note: Not all aspects of the sequence will be reproduced by the XML).

Certain custom keyboard shortcuts are reset to default

Issue: Certain custom keyboard shortcuts reset to their default value on the first launch after updating to 23.4 or on the next launch after customization when using 23.4.

Workaround: We'll let you know when a fix is available. But if you're experiencing this issue, use one of these options:

  • Launch with the default set, set up and save your custom keyboard, and switch back to default before quitting. After Premiere Pro is up and running, you can switch to your custom shortcut set.
  • Revert to Premiere Pro 23.3.
  • Make a backup of your keyboard shortcut file. You can do this before updating to 23.4 or when your keyboard is set up the way you like it in 23.4.

April (Version 23.3) and February (Version 23.2)

Export mode fails to load in Premiere Pro 23.2 and 23.3

Export mode fails to load and prevents exporting.  A loading spinner is shown, but the Export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut (Cmd + /Ctrl + M), there is no result; you stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  In this state, Quick Export also fails to function.  This issue is known to affect Premiere Pro versions 23.2 and 23.3 on macOS and Windows.

If you are experiencing this issue, follow the workarounds posted here to get your export completed.

February 2023 Update (Version 23.2)

Playing Apple ProRes RAW after updating to NVIDIA’s latest drivers

Issue: There is a known issue with the latest NVIDIA game-ready drivers when running Adobe applications on machines with NVIDIA cards, which can cause Apple ProRes RAW playback to show black frames.

Workaround:

  • With Premiere Pro, update to driver version 528.24 or higher. If that isn't possible, revert to the older version, 528.49.
  • With After Effects or Media Encoder, no NVIDIA driver fix is available yet. It's recommended to roll back to the older version, 528.49.

December 2022 Release (Version 23.1)

Export issue for H.264 and HEVC with Premiere Pro 23.1

Issue: An issue affecting H.264 and HEVC or H.265 exports on Windows with Premiere Pro 23.1.

The issue impacts H.264 and HEVC or H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts.

Affected users will see this message: “File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.”

Workaround: We'll let you know when a fix is available. But if you're experiencing this issue, use one of these options:

  • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.).
  • Export to a different format, such as Apple ProRes.
  • For H.264 exports only: Disable hardware-accelerated encoding.

October 2022 Release (Version 23.0)

Issue with the Font Sync in Premiere Pro on macOS Ventura 13

Issue: The MOGRT gets applied, but the font never syncs because Creative Cloud login items were disabled, and Premiere Pro did not enable Core Sync items at the app launch.

Workaround: Open the Creative Cloud Desktop app, then go back into Premiere Pro and let the font sync.

For more details, see Fix login item issues for Adobe Creative Cloud on macOS Ventura.

Issue with imported AAF files with multitrack audio on Apple silicon

Result: While on Apple silicon, importing an AAF file with multi-channel audio, represented as multi-mono audio, will stutter during playback. 

Expected:  The file instance imported via AAF should play as well as the file instance that was directly imported.

Workaround: Use PPro Win or PPro on Mac Intel.

Unable to select Video Rendering and Effects options on Windows devices with Intel GPU and NVIDIA Graphic cards

Issue: You are unable to select from the Use options from the Video Rendering and Effects dropdown because it is greyed out. Or, if you open any project that uses OpenCL or CUDA, you get an error message - "Mercury Playback Engine is not available."

Workaround: When OpenCL™ and OpenGL® Compatibility Pack is installed, it adds another implementation of OpenCL to the machine, along with one by Microsoft, and NVIDIA is by default chosen as an OpenCL device.

If OpenCL™ and OpenGL® Compatibility Pack is installed, we recommend you remove the compatibility pack. Go to Settings > Apps > Apps & features > OpenCL™ and OpenGL® Compatibility Pack > Uninstall.

The compatibility pack is a backup implementation designed for ARM devices, thus, should not impact other installed applications.

June 2022 Release (Version 22.5)

Issue with sending clips to Audition

If you try to open an audio/video clip or sequence in Audition (Edit > Edit in Adobe Audition > Sequence), a warning dialog appears asking you to install the latest version of Audition (even if you are using the latest version).

To work around this issue, click OK in the warning dialog and it works correctly.  Opening the .prproj in Au via native import (File > Import) also works correctly.

Premiere Pro is unable to publish videos directly to Facebook.

The login to Facebook may fail. Even if the login is successful, the upload will be rejected by Facebook. As a workaround, media should be exported to the local computer and then uploaded via the Facebook website.

April 2022 Release (Version 22.3)

Premiere Pro stops playback at around 34:46 (Fixed in v22.3.1)

For some users, playback or rendering may stop around 00:34:46:00 in the timeline.  After this happens, audio and video will no longer play back anywhere in the timeline.  Exports in Premiere Pro and Adobe Media Encoder also hang at about the same point.

This issue occurs in the following scenarios:

  • Audio present in the timeline
  • Audio present on two or more tracks
  • Timeline longer than 34:46

This issue is fixed in Premiere Pro version 22.3.1. 

Rendering issues

In Premiere Pro or Media Encoder on M1 Pro, M1 Max and M1 Ultra systems, the following errors can result when rendering to ProRes 4444 and ProRes 4444XQ codec variants with Alpha channel.

Error compiling movie in Adobe Media Encoder
Error compiling movie in Adobe Media Encoder

The temporary workaround for this issue is to disable ProRes Hardware encoding using the Media preferences dialog (Preferences > Media).

  1. Deselect the Enable ProRes hardware-accelerated encoding, if available option. It is checked by default.
  2. Select OK and retry render.
The Media preferences dialog box
The Media preferences dialog box

December 2021 Release (Version 22.1.1)

Plug-in compatibility issues

Premiere Pro 22.1.1 introduced a bug that impacts third party After Effects plug-ins that work in Premiere Pro, such as those from BorisFX, Red Giant, Digital Anarchy, and other vendors. The bug impacts plug-in functions that request a frame from Premiere Pro, such as a thumbnail image. 

For more information on affected plug-ins and workarounds, see this community post.

Out of memory errors on M1 Macs

If Premiere Pro or Adobe Media Encoder is experiencing out-of-memory errors on M1-based Macs, adjusting the amount of memory allocated to Adobe applications may help decrease or eliminate the occurrence of these errors. You can try increasing the amount of memory that the operating system uses to achieve a 50% balance between Adobe and other applications/OS.

To work around this issue:

In the memory allocation area in the Memory preferences dialog (Preferences > Memory), it shows the amount of RAM available to Adobe and other applications.

  1. Change the value listed for other applications to represent 50% of the total installed RAM.
  2. Restart Adobe application to activate new memory allocation.
Allocating memory
Allocating memory

October 2021 Release (Version 22.0)

Note:

Important After Effects update for Premiere Pro and Adobe Media Encoder users 
After Effects 22.0.1 includes fixes for issues in Premiere Pro and Adobe Media Encoder.  
Issue: Premiere Pro 22.0 and Adobe Media Encoder 22.0 could become unresponsive when using After Effects 22.0 compositions via Dynamic Link. 
Solution: Update to After Effects 22.0.1.

Hang when using After Effects 22.0 compositions in Premiere Pro 22.0 or Adobe Media Encoder 22.0.

This issue occurs when:

  • Importing or working with After Effects compositions via Dynamic Link in Premiere Pro
  • Using Motion Graphics templates (MOGRTs) created in After Effects. Premiere Pro may become unresponsive while loading a MOGRT.

A fix for this issue is available now in After Effects 22.0.1.

PREMIERE PRO HANGS ON LAUNCH ON macOS SYSTEMS

Follow the steps in this knowledge base article.

H.264 422 MEDIA WILL DROP FRAMES WITH DEFAULT HALF-RESOLUTION PLAYBACK

This is a capture format used with cameras such as the Sony A7siii, and others. This issue typically occurs when playback resolution is set to half.  

To avoid this issue, switch to full resolution OR enable High-Quality Playback using the wrench menu in the Program Monitor. If you need half-resolution playback only, download the latest Beta versions of Premiere Pro and After Effects, which have the fix for this issue.

We will include this fix in the release versions soon. In the interim, consider these workarounds:

  • Set playback resolution to full and enable high-quality playback from the program monitor wrench menu. 

  • If needed, revert to Premiere Pro 15.4.1.

  • Use the current public Betas of Premiere Pro and After Effects.

Enable High Quality Playback using the wrench menu in the Program Monitor
Enable High Quality Playback using the wrench menu in the Program Monitor

Hang when using After Effects MOGRTs in Premiere Pro. 

Premiere Pro 22.0 hangs or freezes when using Motion Graphics Template (MOGRTs) that were created in After Effects. The MOGRT often gets stuck at 15% while loading and cause the application to become unresponsive. A fix for this issue is available now in the Premiere Pro (Beta). We will bring the fix into the release version soon. In the interim, consider these workarounds:

  • Avoid using MOGRTs created in After Effects.  

  • Revert to Premiere Pro 15.4.1 and After Effects 18.4.1. 

  • Use the current public Betas of Premiere Pro and After Effects.

After Effects MOGRTs that use Lumetri parameters fail to render in Premiere Pro.

MOGRTs created in previous versions of After Effects that use Lumetri will fail to apply the Lumetri adjustments.  You can see the Lumetri parameters for the MOGRTs in the Essential Graphics panel, but adjusting them has no effect.

Workarounds:

  • Recreate the MOGRT in the current release of After Effects and reimport into the current version of Premiere Pro.

  • Avoid using the Lumetri effect in MOGRTs.

  • Revert to Premiere Pro 15.4.1 and After Effects 18.4.1.

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