List of components

Dimensions

The table below gives you the list of dimensions used in reports and their definitions.

Dimension
Definition
Browser
Browser from which the message was opened or clicked on.
Campaign
Label and ID of your campaign.
City
City registered in the recipient's profile.
Country
Country registered in the recipient's profile.
Delivery
Label and ID of the delivery.
Device
Device from which the message was opened or clicked on.
Gender
Recipient's gender such as male or female. If the gender field is empty in the recipient's profile, the value will be none.
Message type
Channel used for the delivery, such as email, SMS or push notification.
Platform
Platform of the device from which the message was opened or clicked on.
Profiles
Regroups out-of-the-box and custom profile fields created during the profile resource extension, for more on this refer to this page.
Note that data for this dimension is retrieved as soon as the custom resource linked to the profile field is published.
Push notification Mobile App
Mobile app ID of the push notification.
Push platform
Platform of the device from which the push notification was opened, such as iOS or Android.
Recipient domain
Domain used to open the email.
Recurring delivery
Label and ID of the recurring delivery.
Sender domain
Domain used to send the email.
Sender IP
IP used to send the email.
State
State registered in the recipient's profile.
Tracking URL
URL that was clicked on by the user from the message.
Tracking URL category
Category assigned to the tracking URL.
Tracking URL label
Label given to the URL, such as mirror page, contact us or open.
Transactional delivery
Label and ID of the transactional delivery.
Variant
Variant of the email in case of A/B testing.
Zip code
Zip code registered in the recipient's profile.

Metrics

The table below gives you the list of metrics used in reports and their definitions.

Metric
Definition
Blacklisted
Number of recipients who have declared an email as spam or junk.
Blacklisted rate
Percentage of deliveries marked as blacklisted.
Bounces + Errors
Total of errors cumulated during delivery and automatic return processing in relation to the total number of sent messages.
Bounce + Error rate
Percentage of emails that bounced compared to email sent.
Click
Number of times a content was clicked in a delivery.
Click through rate
Percentage of clicks in a delivery.
Delivered
Number of messages successfully sent, in relation to the total number of sent messages.
Delivered rate
Percentage of messages successfully sent.
Hard bounce
Total number of permanent errors, such as a wrong email address.
Hard bounce rate
Percentage of deliveries that failed due to permanent errors.
Mirror page
Number of recipients who clicked on the mirror page link.
Mirror page rate
Percentage of clicks on the mirror page link compared to the total delivery messages.
Open
Number of times a message was opened in a delivery
Open rate
Percentage of opened messages.
Quarantine
Number of messages that bounced and resulted in the quarantine of the address.
Quarantine rate
Percentage of quarantines compared to sent messages.
Rejected
Number of messages classified as spam by the SMTP servers.
Rejected rate
Percentage of messages marked as rejected.
Sent
Total number of sends for the delivery.
Soft bounce
Total number of temporary errors, such as a full inbox.
Soft bounce rate
Percentage of deliveries that failed due to temporary reason.
Unique Clicks
Number of recipients who clicked on a content in a delivery.
Unique Opens
Number of recipients who opened the delivery.
Unsubscribe rate
Percentage of unsubscriptions by recipient compared to the delivered messages.
Unsubscribed
Number of clicks on the unsubscription link.

Segments

The table below gives you the list of segments used in reports and their definitions.

Segment
Definition
Age: Boomers 1
Recipients born from 1946 to 1954.
Age: Boomers 2
Recipients born from 1955 to 1965.
Age: From 18 to 25
Recipients from 18 to 25 years old.
Age: From 26 to 30
Recipients from 26 to 30 years old.
Age: From 31 to 40
Recipients from 31 to 40 years old.
Age: From 41 to 50
Recipients from 41 to 50 years old.
Age: Generation X
Recipients born from 1966 to 1976.
Age: Generation Y (Millennials)
Recipients born from 1977 to 1994.
Age: Generation Z
Recipients born from 1995 to today.
Age: Greater than 50
Recipients whose age is greater than 50.
Age: Less than 25
Recipients whose age is less than 25.
Age: Less than 30
Recipients whose age is less than 30.
Age: Less than 40
Recipients whose age is less than 40.
Age: Less than 50
Recipients whose age is less than 50.
Age: Silent Generation
Recipients born in 1945 or before.
All visits
Every recipient

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