Naposledy aktualizováno
19. 5. 2021
Issue
The following error occurs when you load a URL in a browser:
"Unable to find or process BitmapGraphic.
Trace log error, 'IppGenericException{exceptionStack='{Client message contains invalid message data values\: Number of pixels in save request with width of abc and height of xyz exceeds limit of 100 million pixels (IsrvImageSave.cpp:130)}"
Solution
Any of the following can cause this error:
- The file on the server does not have the correct permissions.
- The file doesn't exist on the server.
- The file is too large to be called from the server (see below).
Here's how Scene7 figures out the size of an image, using an example:
- Pull the width and height of the image from the FXG to use as a starting request; for example, 10800 x 9599. Scene7 comes up with the width and height to request from IS for images embedded into WTP with the following formulas.
- BI = BitmapImage element
- request width = BI scaleX * BI width * imageRes/company print resolution request height = BI scaleY * BI height * imageRes/company print resolution
- request width = 5.913... * 414 * 300/72 request height = 5.913... * 612 * 300/72
- Find and apply any scaleX and scaleY from the FXG that are attached to the image, 0.241666 x 0.241666, which scales down the size to about 2610 x 2320.
- Scale to requested imageRes.
- Scale the request size by any scaling of the final document:
- FXG width and height - 10800x9599
- ScaleX and ScaleY - 0.241666 x 0.241666
- Scaled Down Size - about 2610x2320
- Resolution of image is 72, Requested imageRes is 300, Scale Up request size by 4.16667
- Scaled up Size - 10874x9665
- Requested Doc Size is 2610 x 1746, FXG View width & height is 2610 x 1746, so no further scaling is applied