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Frequently Asked Questions for Authors

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Learning Manager compliance to GDPR
    6. Accessibility in Learning Manager
    7. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Learning Manager Content Catalog
    6. Content marketplace
    7. Reports
    8. Learning Paths
    9. Learning plans
    10. Manage Learning Manager orders and billing
    11. Job Aids
    12. Certifications
    13. Catalogs
    14. Add users in bulk
    15. Peer accounts
    16. Create and modify skills and levels
    17. AI-based recommendation of courses
    18. Gamification
    19. Customize learner homepage
    20. Badges
    21. Color themes
    22. Learner transcripts
    23. Waitlist & attendance management
    24. Fluidic player
    25. Announcements
    26. Email templates
    27. Adobe Connect integration
    28. Settings
    29. Notifications
    30. iPad & Android tablet users
    31. Getting started as Administrator
    32. Purge users
    33. Tags
    34. Learning Manager Content Catalog
    35. Custom roles
    36. Catalog labels
    37. xAPI in Learning Manager
    38. Monitoring and moderating Social Learning as an admin
    39. Enable full control of shared catalog
    40. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager
Pozor:

Learning Manager Learning Programs are renamed to Learning Paths. This change happens immediately after the October 2021 release and the terminology of Learning Path is reflected for all roles.

Read on to know the Learning Manager frequently asked questions that are associated with Author role. 

A typical course life cycle looks as follows:

Draft –When an author completes creating a course and saving it. At this state, course is not available yet for learners.

Published –When an author completes publishing a course. At this state, the course is available for learners to enroll.

Retired – After publishing a course, you can move it to a retired state if you don’t want the course to appear in course catalog for learners.

Deleted – A course under deleted state is when it is removed completely from the Adobe Learning Manager application. Authors can delete the course only when they are in draft or retired states.

You can publish your completed Captivate 9 project to Adobe Learning Manager as a module. In an open Captivate 9 project, use Publish > Publish to Adobe Learning Manager and follow the instructions to publish a module.

Refer to Adobe Learning Manager: Publish Modules from Adobe Captivate 9 video for more information. 

You can also refer to Adobe Captivate 9 help content for detailed procedure.

Note
The Adobe Captivate 9 help content is external to Learning Manager Help application.

Click here to learn about how to choose course modules. 

While creating the course, you can choose Enrollment type as self-enrolled, manager nominated, or manager approved courses:

Manager nominated These courses can only be nominated by managers. Learner cannot enroll to these type of courses.

Manager approval required These courses should be approved by Managers. Learners can sign-up for these courses but they are not enrolled directly to these type of courses without Manager’s approval. A notification request is sent to Managers when learners sign-up for these type of courses. Upon Manager approval, these courses will be listed as enrolled for learners.

Self-enrolled Learners can directly enroll themselves to these type of courses.

Yes. In author mode, the courses are displayed page-wise in Catalog and My Courses views. Also, the modules are displayed page wise in Module Library view. As and when you scroll down the page, more set of courses will be displayed for the next page.

Authors can delete unpublished or retired courses. After publishing a course, you can retire a course and move it back into published state again. To delete unpublished courses, follow the steps below:

  1. After creating a course, click My Courses on the left pane.
  2. Hover the mouse over the course that you want to delete and click Delete Course.
  3. Respond to the confirmation dialog by clicking OK.

Note
A course cannot be deleted if it is part of a Learning plan or Program or Certification or added as a pre-requisite to another course.

Course life cycle

A typical course life cycle appears as follows:

Draft –When an author completes creating a course and saving it. At this state, course is not available yet for learners.

Published –When an author completes publishing a course. At this state, the course is available for learners to enroll.

Retired – After publishing a course, you can move it to a retired state if you don’t want the course to appear in course catalog for learners.

Deleted – A course under deleted state is when it is removed completely from the Adobe Learning Manager application. Courses can be deleted by authors only when they are in draft or retired states.

Create a library of modules that can be aligned to courses as self-paced modules. Authors can create modules by following the steps below:

  1.  Click Module Library on the left pane after your log in as Author.
  2. Click Add on the upper-right corner of the page.
  3.  Fill in the Module name, description, module tags.
  4. Choose the module type as Shared if you wish to share your module to all authors. Choose private otherwise.
  5. Click the Upload Module icon and upload the module content.
  6. Click Save.

Your module will be listed in the Module library after it has been successfully uploaded.

Author would come across these terms while creating courses.

Test out modules represent the core modules of the course. If a learner completes this important module, then it can be considered as course completion even though the learner doesn’t complete the actual contents of the course.

Content modules represent actual course curriculum. Learner can better understand the complete contents of the course by going through these contents.

Pre-work modules help the learners to understand the basics and get ready for the course.

Author would come across these terms while creating courses.

Pre-requisite corresponds to any required courses to be taken before taking up the specific course. Author can enforce a pre-requisite making it mandatory for completion before taking up the course. 

Pre-work corresponds to any reference modules recommended by author that would aid the learner better understand the specific course. This is not mandatory.

Learning programs can be created only by Administrator of the company. Contact the administrator of your organization. 

Author cannot view Learners’ skills and their course completion status. Only Admin has the rights to view reports for a particular course. Author can contact Admin for the reports.

Author cannot view the list of Learners who take up the course. Only Admin has the rights to view Learners enrolled in a particular course. Author can contact the Admin for the same.

Author can change the sequence of modules by drag-drop over other modules. He can also compel the learners to take modules in sequence by selecting Ordered option in sequencing for modules during course creation.

You can use the Filter Courses by State option to filter courses. For more information, see How do I search the courses?

As an author you cannot access any reports. Only Administrator has rights to view/generate various reports. Contact your company’s Administrator for reports.

You can search courses in two ways:

  1. Using Search field displayed at the upper-right corner. Type the course name or any key words associated with your courses to locate your courses.
  2. By filtering list of courses using the filters. You can filter the courses by state such as All, Published, Draft and Retired by clicking each of these options.

    You can also search based on skill sets by clicking Skills and choosing each of them.

    Based on your choice, you can view the filtered list of courses and choose accordingly.

There are two types of modules:

  1. Shared – available to all authors for use
  2. Private – available only to the author who created it.

So, you can add only shared modules of other authors to your courses.

You can add course modules to a new course or to the existing draft course. To add modules to a new course, refer How do I create a course?

You can add modules to the module library by clicking Module Library and then Add.

Poznámka:

To add modules to an already published course, you can make a duplicate of that course first, which is saved as draft, and then add modules.

Author are not notified when Learners take courses. Author can contact the Admin to find out the required information.

In Adobe Learning Manager 1.0 release, only Administrators and Managers can view/create reports.

There is no exclusive option available now to create Quiz for courses. You can create it as part of the content creation process.

Poznámka:

Quiz is a SCORM/AICC or Captivate or Presenter content, which can be added as a module to the course.

Authors need not create a learning program for the courses. Learning programs are defined by Administrator of your company.

To create a course, follow the steps:

  1. Log in to Adobe Learning Manager as an author.
  2. Click Create courses in the getting-started page.
    Basic Info page appears.
  3. Provide the basic information required for the course. Follow the instructions as per the static help available.
  4. Click Add modules to course and choose a module from the list of four modules: Provide the required basic information for each module and click Done.

Once you complete creating the course, click Save. Your course is saved as draft, by default. Click Publish to publish your course.

Poznámka:

To make your course ready for publishing, you need to add course name, at least one module, enrollment type, competency, competency level, and credits.

You can also publish a draft listed course by following the steps below:

  1. Click MyCourses>drafts tab
  2. Hover the mouse over the course and click Publish Course.

Authors can import the existing e-learning courses that are created using Adobe Captivate and Adobe Presenter. Other supported course formats include video files, pdf, docx and pptx. You can also import AICC compliant course content.

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