Digital Publishing Solution (DPS 2015) is now part of Adobe Experience Manager Mobile.

Error: Unable to reach server

When creating a new project, an error is displayed:

"Unable to reach the server. Please check your connection or try again later. This project may still have been created in a pending state. Please check the project list for your project."

Unable to reach DPS Server error

Solution

If the project is not in your list, try again to create it.

If the project is in your list, it may not be properly configured. To ensure that it is correct, wait 10 minutes, click to edit the project and click Save. If the project remains in Pending state, contact DPS Enterprise Technical Support to assist you.

Additional information

During times of high usage, service timeouts may occur. Adobe is working on improving the reliability to avoid this type of error.

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