This document can help you to resolve errors that occur while you install Adobe Director 11.5 on Windows XP. System errors can manifest in many different ways, including (but not limited to) the following:
- A blank or flickering dialog box
- A frozen cursor or screen
- A blue screen
- An unexpected restart
- An error such as the following:
"This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor."
"MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList."
"Not enough disk space on target drive while decompressing to [pathname]."
"Setup is unable to initialize the setup program. There may be a scripting error."
"Setup is unable to load the installation script file."
"Unable to create a directory under C:\Windows\System. Please check write-access to the directory."
"X:\ unavailable." (where "X" is the drive letter for your CD-ROM drive)
"Device not ready."
"Error reading CD-ROM."
"Error reading device X:\" (where "X" is the drive letter for your CD-ROM drive.)
Many different factors can cause installation problems, including problems with the AutoPlay feature, conflicting start-up items, incorrect data in the Windows registry, and hardware conflicts.
To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.
Note: The procedures in this document are based on the default interface of Windows XP. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window.