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Email templates

  1. Captivate Prime User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Captivate Prime
    4. Captivate Prime compliance to GDPR
    5. Accessibility in Captivate Prime
    6. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Captivate Prime
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Captivate Prime Content Catalog
    6. Content marketplace
    7. Reports
    8. Learning Paths
    9. Learning plans
    10. Manage Captivate Prime orders and billing
    11. Job Aids
    12. Certifications
    13. Catalogs
    14. Add users in bulk
    15. Peer accounts
    16. Create and modify skills and levels
    17. AI-based recommendation of courses
    18. Gamification
    19. Customize learner homepage
    20. Badges
    21. Color themes
    22. Learner transcripts
    23. Waitlist & attendance management
    24. Fluidic player
    25. Announcements
    26. Email templates
    27. Adobe Connect integration
    28. Settings
    29. Notifications
    30. iPad & Android tablet users
    31. Getting started as Administrator
    32. Purge users
    33. Tags
    34. Captivate Prime integration with Slack
    35. Captivate Prime Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Captivate Prime
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Captivate Prime Connectors
    3. Integrate Captivate Prime with AEM
    4. Install Salesforce package in Captivate Prime
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Captivate Prime App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Captivate Prime
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Captivate Prime app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Captivate Prime
    19. Adobe Captivate Prime desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Captivate Prime desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Captivate Prime
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Captivate Prime
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Captivate Prime app issues
    14. Users get auto deleted in Captivate Prime
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Captivate Prime
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Captivate Prime

Captivate Prime Learning Programs are renamed to Learning Paths. This change happens immediately after the October 2021 release and the terminology of Learning Path is reflected for all roles.

Read this article to know how to configure email templates for events related to all the learning objects.

Captivate Prime application sends email notifications to multiple roles of users based on events.

As an author, you can customize e-mail templates by adding or modifying content and sending notifications to users for various events triggered by learners, managers and author activities. For example, you can send a customized email whenever a learner enrolls into your course. On enrolling, the learner will receive the course specific email automatically.

You can also choose not to send e-mail notifications for certain events by disabling the email template option.

Setting email notifications

  1. From the Author app, click the learning object for which you want to configure the email template. For example, Courses.
  2. From the Learning Object page, click the course, certification, or learning program that you want to configure the email settings.
  3. From the learning object details page, click Email Templates.

You can see the list of templates that are available for the learning object that you chose.

Email templates for Learning Programs in Captivate Prime
Email templates for Learning Programs

  1. Click the event name to view the template in the preview mode.
Preview the email template for your learning object
Preview the email template for your learning object

You can customize each template by clicking the text in the body of the template. You can insert variables in the text by clicking the appropriate icons as shown in the snapshot. Hover your mouse over each icon to view the names.

Insert variable
Insert variable

The following variables are available:

  • LPName
  • LPCompletionDeadline
  • LearnerName
  • LearnerEmail
  • CourseName
  • CourseDescription
  • CourseCompletionDeadline
  • CourseSkillDetails
  • CourseBadge

You can reset message to the default content by clicking Revert to Original link above the template.
As you see at the top of the template you can customize the template for multiple roles (Manager, Learner, and so on)  depending upon the type of e-mail notification.

  1. Click Save at the bottom of the templates page.
  2. From the Email Templates page, click the Yes/No circular toggle button to send or disable the notification.
General settings
General settings

If the circle in the notification button against each event name is adjacent to Yes (with blue shade as background), then the notification is enabled. If it is in gray shade and the circle is adjacent to No, then the notification is disabled.


Whenever you configure an email template at the course level, it takes precedence over the administrator level settings for that particular course.


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