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The following document describes troubleshooting for Dynamic Media with Feature Pack 14410 installed (running dynamicmedia_scene7 run mode).
The following asset properties can be reviewed to confirm the successful synchronization of the asset from AEM to Dynamic Media:
Property | Example | Description |
<object_node>/jcr:content/metadata/dam:scene7ID | a|364266 | General indicator that node is linked to Dynamic Media |
<object_node>/jcr:content/metadata/dam:scene7FileStatus | PublishComplete or error text | Status of upload of asset to Dynamic Media |
<object_node>/jcr:content/metadata/dam:scene7File | myCompany/myAssetID | Must be populated in order to generate URLs to remote asset of Dynamic Media |
<object_node>/jcr:content/dam:lastSyncStatus | success or failed: <error text> | Synchronization status of image set, viewer preset, or image map update for an asset |
Synchronization errors and issues are logged in error.log (AEM server directory /crx-quickstart/logs/). Sufficient logging is available to determine the root cause of most issues, however you can increase the logging to DEBUG on the com.adobe.cq.dam.ips package through the Sling Console (http://localhost:4502/system/console/slinglog) to gather more information.
- For images and videos, confirm that a <object_node>/jcr:content/metadata/dam:scene7ID value exists before performing move, copy, or delete operations.
- For image and viewer presets, confirm that an http://<server>/crx/de/index.jsp#/etc/dam/presets/viewer/testpreset/jcr%3Acontent/metadata value exists before performing move, copy, or delete operations.
- If above metadata value is missing, you need to re-upload assets before move, copy, or delete operations.
When replacing an existing Dynamic Media asset (same name and location), you have the option to keep both assets or replace/create a version:
- Keeping both will create a new asset with a unique name for the published asset URL; for example, image.jpg is the original asset and image1.jpg is the newly uploaded asset.
- Creating a version is not supported in Dynamic Media delivery. The new version will replace the existing asset in delivery.
Issue | How to debug | Solution |
Cannot access copy URL/Embed button in asset detail view |
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Refresh page/navigate to another page and come back (side rail JSP needs to be recompiled) If that does not work:
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Asset selector in set editor stuck in perpetual loading | Known issue to be fixed in 6.4 |
Close the selector and reopen it. |
Select button is not active after selecting an asset as part of editing a set |
Known issue to be fixed in 6.4
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Click on another folder in the Asset Selector first and go back to select the asset. |
Carousel hotspot moves around after switching between slides | Check that all slides are the same size. |
Use only images with the same size for the carousel. |
Image does not preview with the Dynamic Media viewer | Check asset contains dam:scene7File in metadata properties (crXDE) |
Wait until the asset finishes processing. |
Uploaded asset does not show in asset selector | Check asset has property jcr:content > dam:assetState = "processed" (crXDE) |
Wait until the asset finishes processing. |
Banner on card view shows New when asset has not started processing | Check asset jcr:content dam:assetState - if unprocessed it has not been picked up by the workflow. | Wait until asset is picked up by workflow. |
Images or sets do not display the viewer URL or embed code | Check if the viewer preset has been published. | Go to Tools > Assets > Viewer Presets and publish the viewer preset. |
Issue | How to debug | Solution |
Video cannot be previewed |
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Video is not encoded |
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Video processing takes too long | To determine if video encoding is still in progress or if it has entered a failure state:
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Video rendition missing | When video is uploaded, but there are no encoded renditions:
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Issue | How to debug | Solution |
Viewer Presets are not published | Proceed to sample manager diagnostic page: http://<server>/libs/dam/gui/content/s7dam/samplemanager/samplemanager.html Observe computed values. When operating correctly you should see: _DMSAMPLE status: 0 unsyced assets - activation not necessary Note: It can take about 10 minutes after configuration of Dynamic Media cloud settings for the viewer assets to sync. If unactivated assets remain, click either of the List all Unactivated Assets buttons to see details. |
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Viewer Preset artwork returns 404 from preview in asset details or copy URL/embed code | Navigate to CRX/DE: http://<server>/crx/de
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If the sample assets or viewer preset artwork have not synced or published then restart the entire copy/sync process:
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