Learning Manager application sends email notifications to multiple roles of users based on events.

As an administrator, you can customize email templates by adding or modifying content and sending notifications to users for various events triggered by learners, managers, and authors.

Administrators can also choose not to send email notifications for certain events.

You as an administrator can easily enable, disable, or modify these email templates.

Customize settings of an email template

Set frequency of digest emails

On the Email templates > Settings page, the Admin can change the frequency of Digest Emails to be sent to learners.

In the Digest Email Settings section, click Edit.

In the drop-down, choose either Biweekly or Monthly.

• Biweekly: If you set the frequency to Biweekly, learners receive the email once every two weeks. 
• Monthly: If you set the frequency to Monthly, learners receive the email once every month.

DND list of learners

Learners in a DND list cannot see user settings for digest emails. The option will remain disabled and learners will not receive any mails.

Sample digest email to learners

The following samples represent the mail that a learner receives.

Training activity

Recommended Trainings

Leaderboard

Latest posts

Download email access report

You can download the email access report by clicking the Download button. This report contains the number of users who have received the email, and the number of users who’ve opened and clicked on the links.

Customize email domain

To customize the email domain and email id from which your learners receive notifications, contact the Learning Manager support and provide the details of the domain you would like to add, and your new email id.

Your request would be processed and an email with confirmation link would be sent to you on the new email address which you specify. Click the verification link provided in the email to confirm and complete the verification process.

Configure Do Not Disturb email

As an Administrator, you can select users who can receive emails from Learning Manager and who cannot.

You can perform this by using the Do Not Disturb option under the Settings tab. Users can be added to this list using their name, email id, or unique user id.

Search for a user to add to the list.

Blocked emails

From the Blocked Emails drop-down list for each user to select the types of email to block for them.

The following are the available options:

• Direct email to learner:This option restricts or allows emails sent to the learner.
• Escalation emails to Learner's Manager: This option restricts or allows emails sent to the Learner's Manager.
• About direct reports: This option restricts or allows incoming escalation emails sent to the users about their direct reports.
• About skip level reports: This option restricts or allows incoming escalation emails sent to the users about their second level reports.

If you want to delete a user from the list, you can use the delete option available individually for each user in the user tab.

You can add users to DND list using CSVs. Include True/False/Blank values for each of the following coloums :

• Block direct emails
• Block user escalations
• Block incoming direct escalations
• Block incoming skip escalations

Enter true in the value field to block users from receiving emails for that selected option. If false is entered as the value, blocked users are unblocked. No changes to previous selections are done if the column is left blank.

Frequently Asked Questions