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Learning Manager App for Salesforce

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Adobe Learning Manager App for Microsoft Teams
    6. Learning Manager compliance to GDPR
    7. Accessibility in Learning Manager
    8. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Content marketplace
    6. Reports
    7. Learning Paths
    8. Learning plans
    9. Manage Learning Manager orders and billing
    10. Job Aids
    11. Certifications
    12. Catalogs
    13. Add users in bulk
    14. Impersonate a Learner and Manager
    15. Multiple SSO Logins
    16. Peer accounts
    17. Create and modify skills and levels
    18. AI-based recommendation of courses
    19. Gamification
    20. Customize learner homepage
    21. Badges
    22. Color themes
    23. Learner transcripts
    24. Waitlist & attendance management
    25. Fluidic player
    26. Announcements
    27. Email templates
    28. Adobe Connect integration
    29. Settings
    30. Notifications
    31. iPad & Android tablet users
    32. Getting started as Administrator
    33. Purge users
    34. Tags
    35. Learning Manager Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Learning Manager
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager


Salesforce™ is one of the most popular CRM solutions among sales and marketing teams. Using Adobe Learning Manager app in Salesforce you can allow its users to access all of their learning content right from their Salesforce interface. Users can access their assigned learning content such as courses, learning programs, job aids, and so on from within the Salesforce. Users can also receive notifications about their enrollments and announcements from the Administrator. 


At the moment, Salesforce app is not available as the approval is pending from Salesforce App Exchange. If you are interested to take a preview of beta version of the app, contact your Account Manager or Learning Manager support team. 

Installation and setup

Learn to install and set up the Learning Manager app for Salesforce by following the steps below. 


  1. Integration Administrator of your organization has to approve the salesforce app. This app can be found in the featured applications section of Learning Manager application for Integration Admin role. 
  2. Access to the Salesforce account of your organization, where the app needs to be installed. Typically, the Salesforce Administrator in your organization is the person who installs such apps. If you are a Learning Manager integration administrator and do not have Salesforce account, contact Salesforce Administrator of your organization. 

Installation steps

  1. Request your Account Manager or Customer Success Manager to enable your account for usage of this app by providing your Prime account id. Also, request the CSM for the installable package of the Learning Manager Learner app for Salesforce.

  2. Log in to your Learning Manager account as the Integration Administrator and make sure that the Salesforce app is enabled for your account.

  3. To install the Prime app in your Salesforce account, use the installable package provided by your Account Manager or Customer Success Manager. You need to have admin privileges for Salesforce account where you intend to install this app.

  4. Choose the appropriate option for you as shown in the snapshot and click Install

    Install options
    Install options

    If you opt for Install for Specific Profiles, choose one or more profiles from the list. 

  5. Click Continue on the pop-up that appears to confirm the third-party access. 

    A message appears confirming that the app has been installed successfully. Click done. 

Add notification component to the Home page

Learning Manager team recommends that the Salesforce Administrator also add the Learning Manager notifications component to the home page layout. This component enables Salesforce users to get notifications about assignments and other announcements from Learning Manager, even when they are not within the context of the Learner App.

To add the Learning Manager notification component to the Home page layout, follow the steps: 

1. Click Setup on the upper-right corner. Home page layouts option appears on the left pane as shown in the below snapshot. 

Home page layouts option
Home page layouts option

2. Choose the layout of your choice and click Edit

3. Select the Adobe Learning Manager notifications option that appears on the page and Click Next

4. Choose the order of the components that appear on the left pane, preview, and click Save

To learn the instructions on how to log in to Learning Manager app and use it in Salesforce as a learner, refer to the Salesforce app Help content


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