When trying to log in to Adobe Learning Manager, you see the error below:
No user found for the given adobeid email in this account. Please link your adobe id to your Prime account before logging in.
Browser cache and cookies may prevent you from accessing the Adobe Learning Manager platform.
The links below are browser-specific guides to clean the cache:
Use incognito mode in your browser and then sign in to Adobe Learning Manager. See instructions.
If you are still unable to log in, contact the Administrator of the account. The Administrator can verify whether you are a registered learner in the account.
If you are a part of the account and still unable to log in, the Administrator must verify if your Adobe ID is the same with which you are trying to log in.
Note: Sometimes the Adobe ID is different that the Adobe Learning Manager ID on the account.
After performing the above steps, if you are still unable to log in, the Administrator can collect the HAR logs for the login. For more information, see Generate a HAR file.
Also, contact the Adobe Learning Manager support team so that we can debug the issue further.