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Frequently Asked Questions for Managers

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Learning Manager compliance to GDPR
    6. Accessibility in Learning Manager
    7. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Learning Manager Content Catalog
    6. Content marketplace
    7. Reports
    8. Learning Paths
    9. Learning plans
    10. Manage Learning Manager orders and billing
    11. Job Aids
    12. Certifications
    13. Catalogs
    14. Add users in bulk
    15. Impersonate a Learner and Manager
    16. Multiple SSO Logins
    17. Peer accounts
    18. Create and modify skills and levels
    19. AI-based recommendation of courses
    20. Gamification
    21. Customize learner homepage
    22. Badges
    23. Color themes
    24. Learner transcripts
    25. Waitlist & attendance management
    26. Fluidic player
    27. Announcements
    28. Email templates
    29. Adobe Connect integration
    30. Settings
    31. Notifications
    32. iPad & Android tablet users
    33. Getting started as Administrator
    34. Purge users
    35. Tags
    36. Learning Manager Content Catalog
    37. Custom roles
    38. Catalog labels
    39. xAPI in Learning Manager
    40. Monitoring and moderating Social Learning as an admin
    41. Enable full control of shared catalog
    42. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

In Manager log in mode, you would not be able to access courses. You need to switch your log in to learner mode in order to take up courses.

Administrators can enable/disable L3 feedback provision for appropriate courses based on organizational requirements. If a course requires L3 feedback from the manager, then the Manager receives a notification when the learner completes that type of course.

  1. Click Notifications on the left pane.
  2. Click Pending Tasks tab.
  3. Click the notifications in the page under Provide feedback category and provide L3 feedback.

You can see the notifications icon highlighted with the number of pending messages. When your team member enrolls or completes a course, it appears to you as notification. When you click Show All Notifications in the pop-up menu, you can view all notifications and pending tasks in a page.

You can only nominate your team members to courses. Only administrators can assign courses in bulk to learners and import a set of learners.

In the left pane of the application, click Notifications.

  1. A detailed list of notifications appear.
  2. In pending tasks tab, choose a course for which you would like to assign your team members and click Nominate.
    Course nomination dialog appears with available number of seats for the course.
  3. Click Nominate in the dialog.
  4. Select the checkbox against each of your team members for nomination and click Done.
    A popup appears at the top of the application as confirmation.

When you assign courses to learners, they get notified through the Learning Manager application.

Administrator of your organization configures the notifications.

Yes. You can view the learners’ status with their courses within a specific period by creating reports based on learners’ course completion status within a given date range.

You can click drop-down icon to modify the date range, save, and view the reports.

You can create reports for your team members to view the list of skills assigned and achieved by each one of them. ClickReports on the left pane and click Sample Reports tab to view a Skills vs Managers sample report.

For more information, refer to Reports feature in the Learning Manager Help.

When your team member requests for a course, you can see the notifications icon highlighted with the number of pending messages.

To view pending requests, click this notification icon.

You can add new reports by selecting Reports and then clicking Add at the upper right corner of the page.

Modify / Resize reports

To modify a report, click drop-down arrow on the upper right corner of a report and then click Edit. Make the changes in the report and click Save.

To cancel the changes, you can click Reset.

To resize the report, click Resize and choose one of the two options: 1×1 is small, and 1×2 is large.

For more information, refer to Reports feature.

You can view following types of reports:

  • Competencies assigned and achieved
  • Course enrolled and completed
  • Effectiveness for courses
  • Learning programs enrolled and completed
  • Learning time spent per course
  • Learning time spent per quarter
  • Certification reports

You can view all these reports with a date range.

You can switch over to learner role to view all the available courses. Refer to Courses feature for more information

Administrator of your company will assign manager role to you based on your eligibility and designation in your organization. When you log in, you see the Manager role home page in Adobe Learning Manager.

When you are using Learning Manager for the first time, you have three options:

  • Log in with Adobe ID and password. If you do not have an Adobe ID, you can create one by clicking the log in with Adobe ID link and following the instructions.
  • If you have not yet created account in Adobe Learning Manager, create your account by clicking Create Account on the log in screen.

Managers can directly nominate team members for a particular course only when an Administrator has sought Manager nomination for that course.


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