Why is the installer stuck for my Creative Cloud app?

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Adobe Creative Cloud User Guide

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Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Is your Creative Cloud app, such as Photoshop, Illustrator, or Premiere Pro, taking too long to install? Try the steps below if the installation seems to be stuck or frozen.

Try this first

The Creative Cloud desktop app manages the installation of Creative Cloud apps, such as Photoshop, Illustrator, and Premiere Pro. If the installation seems stuck or frozen, repairing the Creative Cloud desktop app usually fixes the issue.

  1. Close all your Creative Cloud apps and make sure you're connected to the Internet.

  2. Download the Creative Cloud desktop app uninstaller for your operating system.


    Windows           Download


    macOS           Download

  3. Double-click the .zip file and then double-click Creative Cloud Uninstaller.

  4. (macOS) If prompted to open the file, click Open and then enter your Apple system password.

  5. When prompted, click Repair.

    Repair the Creative Cloud desktop app

  6. Once the Creative Cloud desktop app is repaired, open it and install your app. (You may be prompted to sign in first.)

Still having trouble?

If you still can't install your app, try using the uninstaller again to fully uninstall the Creative Cloud desktop app.

  1. Double-click the Creative Cloud uninstaller from step 2 above.

  2. When prompted, click Uninstall.

    Uninstall the Creative Cloud desktop app

  3. Once the uninstallation completes, click Close. Then reinstall your Creative Cloud app from the Creative Cloud website.

Another try, perhaps?

If the installation of your Creative Cloud app is still stuck, try our advanced troubleshooting steps.

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