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Find your serial number and fix invalid or revoked serial numbers
Find your serial number to activate, reinstall, or upgrade your product.
Creative Cloud apps don't require serial numbers. Troubleshoot when Creative Cloud apps ask for a serial number.
If you purchased Adobe Student & Teacher edition product, you may have received a serial number or a redemption code. See Serial numbers, redemption codes, and product codes | Student & Teacher editions.
If you purchased from a store, you may have received a redemption code. You can use the redemption code to obtain your serial number.
What do you have?
How to find your code or serial number?
Email from a store or online retailer
You might have a serial number or a redemption code depending on your product and where you purchased it.
Redemption Code (use this to obtain the serial number)
Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. For detailed instructions, see Redemption code help.
Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.
Note: For Elements products, the serial number is on the Windows DVD sleeve.
The prepaid card contains a code you use to obtain your serial number and download your product. You'll find this code beneath the scratch-off foil on the back of the card.
For detailed instructions, see Redemption code help.
As a volume license
You can find your serial number on the Adobe Licensing Website.
We block serial numbers that we did not issue, or that are fraudulent. Learn more about an invalid or revoked serial number.