Error | Description | How to troubleshoot |
---|---|---|
102 | The app failed to connect to the Adobe servers to verify your license information. |
|
106 | The app attempted to connect to the Adobe servers but timed out. |
|
We can't verify your subscription status | If you are in the offline mode, stop your system clock from syncing with the internet time. For Acrobat users on Windows: If you got this error message for Acrobat on Windows, especially when Trend Micro antivirus version 15.0 or earlier is installed and activated on your computer, learn how to fix it. |
Error |
Description | How to troubleshoot |
---|---|---|
201 | The app failed to download your profile or licensing data. |
|
202 | Adobe issued certificates are required to be download on your computer for Adobe apps to run. This error occurs when these certificates are either missing or invalid. | Delete certificates starting with Adobe Intermediate CA and Adobe Content:
|
203 | The app is unable to read the user and license information received from the Adobe servers. |
|
204 | The app is unable to obtain a valid response from the Adobe servers. | |
205 | The app is unable to store your profile and licensing information in the secure storage (keychain in macOS and Credential manager in Windows) on your computer. | If you are using a macOS computer:
If you are using a Windows computer:
|
206 | There is an issue with the app reading the authentication-related information from Keychain Access (for macOS) or Credential Manager (for Windows). | If you are using a macOS computer:
If you are using a Windows computer:
|
207 | The app is unable to read user and license information on your computer. |
If you are using a macOS computer:
If you are using a Windows computer:
|
208 | The user and license information on your computer is corrupt. |
|
209 | The app in unable to delete user and license information on your computer. |
If you are using a macOS computer:
If you are using a Windows computer:
|
Error | Description | How to troubleshoot |
---|---|---|
210 | The app is unable to store or retrieve user or license data to Keychain Access or Credential Manager. |
If you are using a macOS computer:
If you are using a Windows computer:
|
211 | The user or license data store in Keychain Access or Credential Manager appears to be invalid. | Delete certificates starting with Adobe User and Adobe App:
|
212 | The user or license data store in Keychain Access or Credential Manager appears to be invalid. |
Delete certificates starting with Adobe User and Adobe App:
|
213 | The user or license data store in Keychain Access or Credential Manager appears to be invalid. |
Delete certificates starting with Adobe User and Adobe App:
|
214 | The app cannot connect to the Adobe servers and authenticate the user. OR The app has been running for a long time. |
If you are using a macOS computer:
If you are using a Windows computer:
|
215 | The app is unable to save your license information on your computer. | If you are using a macOS computer:
If you are using a Windows computer:
|
216 | An invalid package of the app is installed on the computer. |
|
217 | There is an issue connecting to the Adobe servers. |
|
219 | The app cannot save data to Keychain or Credential Manager. | If you are using a macOS computer:
If you are using a Windows computer:
|
Error | Description | How to troubleshoot |
---|---|---|
220 | The app has been running for a long time on your computer and the app session has expired. Or You have signed out from this computer remotely from the over activation dialog. |
|
221 | There is a mismatch of the user on this computer. |
|
222 | Appears to be an error on the Adobe servers. |
|
223 | Appears to be an error on the Adobe servers. |
|
224 | The Keychain or Credential Manager permissions are invalid.
|
If you are using a macOS computer:
If you are using a Windows computer:
|
225 | The Keychain or Credential Manager permissions are invalid. | If you are using a macOS computer:
If you are using a Windows computer:
|
226 | The Keychain or Credential Manager permissions are invalid. | If you are using a macOS computer:
If you are using a Windows computer:
|
227 | The app is unable to save, read, or delete user or license data to Keychain Access or Credential Manager. |
If you are using a macOS computer:
If you are using a Windows computer:
|
229 | The app encountered error while trying to fetch data related to your account |
|
Error | Description | How to troubleshoot |
---|---|---|
230 | The app is unable to connect to the Adobe servers. |
|
232 | App is unable to connect to Adobe Account Management servers. |
|
233 | App is unable to connect to Adobe servers. |
|
236 | The app can't understand the response from the server. | |
237 | The app data on the computer is corrupt. |
|
238 | The app is unable to save, read, or delete user or license data to Keychain Access or Credential Manager. | If you are using a macOS computer:
If you are using a Windows computer:
|
239 | The app is unable to save, read, or delete user or license data to Keychain Access or Credential Manager. | If you are using a macOS computer:
If you are using a Windows computer:
|
Error | Description | How to troubleshoot |
---|---|---|
240 | The app is unable to save user or license data to Keychain Access or Credential Manager. | If you are using a macOS computer:
If you are using a Windows computer:
|
241 | The app is unable to delete user or license data from Keychain Access or Credential Manager. | If you are using a macOS computer:
If you are using a Windows computer:
|
243 | There was an issue on saving data to your computer. |
|
244 | There was an issue on saving data to your computer. |
|
245 | The Adobe certificates on the computer are corrupt. | Delete certificates starting with Adobe Intermediate CA and Adobe Content:
|
246 | The app is unable to save, read, or delete user or license data to Keychain Access or Credential Manager. | If you are using a macOS computer:
If you are using a Windows computer:
|
247 | Occurs when the downloaded installer is invalid. |
|
248 | The app is unable to save, read, or delete user or license data to Keychain Access or Credential Manager. | If you are using a macOS computer:
If you are using a Windows computer:
|
Error | Description | How to troubleshoot |
---|---|---|
251 | The app detected an issue with the computer system clock. |
|
Error | Description | How to troubleshoot |
---|---|---|
You have been signed out of the app and the sign-in screen displays. |
|
|
302 | There appears to be a configuration issue on the Adobe servers. |
|
303 | There appears to be a configuration issue on the Adobe servers. | |
304 | There appears to be a configuration issue on the Adobe servers. |
|
306 | Occurs due to a server configuration issue. |
|
307 | There appears to be a configuration issue on the Adobe servers. | |
308 | An error was received from the Adobe servers. |
|
Error | Description | How to troubleshoot |
---|---|---|
312 | Occurs when the email Verification Status does not meet required policy. | |
313 | There is an issue with your user account. |
|
314 | Occurs when your IT Admin has flagged your account. It could be because the published content was reported inappropriate by the readers. | |
315 | There is an issue with the subscription. For example, a payment error. |
|
316 | The service is unavailable with the subscriptions linked to the account. |
|
318 | Your password has changed. |
|
319 | The email address in your account needs an update. |
|
Error | Description | How to troubleshoot |
---|---|---|
320 | Your age verification is pending. |
|
321 | There is a configuration error on the Adobe servers. | |
322 | The app is unable to contact the Adobe servers. |
Error | Description | How to troubleshoot |
---|---|---|
1010 | There is a configuration error on the Adobe servers. |
|