What do you have?
Last updated on
Apr 14, 2025
If you purchased from a store, you may have received a redemption code. You can use this code to obtain your serial number.
|
|
How to find your code or serial number? |
|
Email from a store or online retailer |
Some stores send you a redemption code or serial number via email:
|
|
Product box |
You might have a serial number or a redemption code depending on your product and where you purchased it. Redemption code (use this to obtain the serial number) Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. Find the detailed instructions to troubleshoot redemption code issues. Serial number Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.
Note:
For Elements products, the serial number is on the Windows DVD sleeve for versions 2024 and earlier. The 2025 version of the software no longer requires a serial number but is activated via a redemption code. |
|
Prepaid card |
The prepaid card contains a code you use to obtain your serial number and download your product. You'll find this code beneath the scratch-off foil on the back of the card. Find the detailed instructions to troubleshoot redemption code issues. |
|
A volume license |
You can find your serial number on the Adobe Licensing Website. |
Once you find your serial number, register your product.
