Last updated on
Apr 17, 2025
Learn what to do if you receive an invalid or revoked redemption code error.
Redemption code is incorrect or has a typo
Ensure that the code you enter is a redemption code (24-digit alphanumeric code).
Make sure that you typed the code correctly. Redemption codes contain both letters and numbers. It’s easy to mistake some numbers and letters, such as zero and one, with the letters "0" and "I."
Link to the redemption code website is wrong
Make sure that you enter the code at the correct redemption site noted on your insert, card, or email. Go to Redeem a redemption code for subscription retail products or redeem your purchase for non-subscription retail products.
Browser not supported
Use a different browser to redeem the code.
Product is already redeemed
Access your account information. Your subscription or product may be available and registered in your Adobe account.
