Troubleshoot

Error codes and messages

• Find and check installation logs

• Error 105 causes installation failure for Adobe apps

• Error 117 occurs while downloading or updating Adobe apps

• Error 183 causes installation failure

• Error 191 causes installation failure on Windows

• Error 501 causes installation failure on Windows

• Error 503 causes installation failure on Windows

• Error 506 causes installation failure on Windows

• Error 507 causes installation failure on Windows

• Error 508 causes installation failure for Windows

• Adobe apps display unsupported browser error

Download failure and interruption

• Unable to install Adobe apps due to connectivity issues

• Installation failed for Creative Cloud desktop app

• Installer is stuck for Adobe apps

• Prepare to run Creative Cloud Cleaner tool

• Run Creative Cloud Cleaner Tool

• Unable to download non-subscription apps

• Notification to close background processes during installation

Licensing and activation issues

• Unable to sign in to earlier versions of Creative Cloud

• Unable to reach Adobe servers

• Device activation limit reached

• Troubleshoot Creative Cloud app licensing and user account issues

• Troubleshoot activation error 194:6 for Adobe apps

• Troubleshoot licensing error 205 for Creative Cloud apps

• Adobe license certificates are shown as not trusted

• Unable to activate or reinstall legacy Adobe apps

• Reset hosts file

App settings issue

• Creative Cloud login item issues on macOS Ventura

• Older versions of Creative Cloud apps fail to uninstall on Windows

• Adobe apps show licensing dialog box when accessing Keychain on macOS

• Adobe apps display system clock error

• Adobe apps repeatedly ask for proxy credentials on macOS

• Subscription and app language settings don't match

Login issues

• Cannot verify subscription status in offline mode

• Adobe trial expired early

• Adobe login required for separate OS accounts on the same computer

• Creative Cloud app prompts to sign in repeatedly for current versions

• Creative Cloud apps prompts to sign in repeatedly for earlier versions