Open the Creative Cloud desktop app.
Last updated on
Apr 14, 2025
Learn what to do when you try to uninstall the previous version of a Creative Cloud app on Windows, and the app fails to uninstall.
When trying to uninstall the previous version of a Creative Cloud app from Control Panel > Programs and Features, you get the following error message: "An error occurred while trying to uninstall [App name]. It may have already been uninstalled. Would you like to remove [App name] from the Programs and Features list?"
App didn't uninstall properly
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Note:
If you don’t have the Creative Cloud desktop app, download the app and double-click the downloaded file. Then, sign in to your account when the installer window opens and finish the installation.
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In Apps > All Apps, select the More actions icon for the app you want to uninstall.
Selecting More actions will open the context menu. Selecting More actions will open the context menu. Note:If your screen looks different, follow the instructions for the earlier version of the Creative Cloud desktop app.
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Select Uninstall in the context menu.
Selecting Uninstall will open the uninstallation confirmation dialog box. Selecting Uninstall will open the uninstallation confirmation dialog box. -
Select Cancel, Remove, or Keep, based on your preference.
- Cancel: Cancels the uninstallation
- Remove: Removes the app notifications, alerts, interface settings, plugins, and other preferences
- Keep: Retains the app notifications, alerts, interface settings, plugins, and other preferences
Make sure to save any running project and close the app before uninstalling. Make sure to save any running project and close the app before uninstalling. The app begins to uninstall. You can reinstall the app later, as needed.
