Right-click the taskbar and select Task Manager.
Last updated on
Apr 14, 2025
Continue app updates and installations by addressing errors caused by background apps or processes.
Background apps or processes can cause installation errors
Some apps or processes run in the background, even when no files or apps are visible. These may interfere with the installation, causing it to pause or stop temporarily.
In these cases, you might see one of the following error messages:
- “Please close the following application/process to continue: - LogTransport2”
- “Please save your work and close the following programs, then click Continue”
- "Close any conflicting apps or processes to proceed with the installation or update."
To resolve this error, follow the steps for your operating system.
Windows
Try the given solutions based on whether a background app or process is causing the installation error.
Background app is causing installation errors
A conflicting app on your Windows device may cause compatibility issues during installation. To resolve, close any open programs that might be interfering, then try running the program again.
Alert:
Before closing any application, save your work to prevent data loss.
To resolve installation errors caused by background processes, follow these steps:
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If the Task Manager isn't fully expanded, select More details.
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Select the Details tab.
Task Manager displays Details tab with running processes and their resource usage. Task Manager displays Details tab with running processes and their resource usage. -
Right-click the process mentioned in your error message, and then select End task.
You can terminate the process to resolve the error. You can terminate the process to resolve the error.
macOS
Try the given solutions based on whether a background app or process is causing the installation error.
Background app is causing installation errors
A conflicting app on your macOS may be causing compatibility issues. To resolve, close any open programs that might be interfering, then try running the program again.
To resolve installation errors caused by background processes, follow these steps:
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In the Finder, select Go > Utilities.
Selecting Utilities will open a new window. Selecting Utilities will open a new window. -
Double-click Activity Monitor.
The Activity Monitor displays all background processes running on your device. The Activity Monitor displays all background processes running on your device. -
Select View > All Processes to see information about backend processes, including memory and CPU usage.
Select all processes to view all processes running on your machine. Select all processes to view all processes running on your machine. -
In the search box, type the name of the process you want to close.
Search for the process name in Activity Monitor to locate and close a specific task. Search for the process name in Activity Monitor to locate and close a specific task. -
Double-click the conflicting process from the list and select Quit.
Select the conflicting process and choose Quit.. Select the conflicting process and choose Quit.. -
If prompted, select Force Quit to end the selected background process.
Select the app to close and choose Force Quit. Select the app to close and choose Force Quit. -
Repeat steps 4 to 6 for any additional conflicting processes.
