Check the download speed or transfer rate in the progress window of your download.
Last updated on
Apr 14, 2025
Resolve common issues when downloading non-subscription apps (such as the Elements family of apps and Technical Communication Suite apps).
Browser issues cause download failure
The easiest way to resolve failed downloads is to try the download again using a different browser. For example, if you're using Internet Explorer on Windows, try Firefox. If you're using Firefox on macOS, try Safari.
Browser blocks the required pop-up windows and cookies
Refer to your browser’s documentation to determine how to allow pop-up windows in your browser, add www.adobe.com to your pop-up blocker's exceptions list, and allow third-party cookies.
Browser stalls the download
Your browser-managed downloads may be paused or stalled, causing the download to fail.
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If the transfer rate is 0 MB/sec, select Cancel and start your download again.
Device’s connectivity may be interfering with the download
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Visit the Adobe website to ensure you are connected to the internet.
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Refer to your firewall and antivirus documentation and temporarily disable any firewalls and antivirus software.
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Retry the download from a different location (for example, a different Wi-Fi network).
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If you’re trying to download using a wireless connection, try the download over a wired connection.
Hard drive issues are interfering with your download
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Make sure that you are downloading the files to a folder on your hard drive, not to a network drive. After the download is complete, you can move the files to a network location if desired.
Note:If using Windows, remove unnecessary files and clear your default TEMP directory to free up disk space.
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If a permissions error occurs, ensure you have read and write access to the folder you’re downloading to. If you are unsure whether you have read and write access to a location, save the download to your Documents folder or Desktop.
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When prompted to Open or Save the downloaded file, select Save. Then, double-click the file to open it after it has downloaded completely.
