Error 117 occurs while downloading or updating Adobe apps

Learn how to troubleshoot error 117 when downloading or updating Adobe apps.

Network issues can prevent Adobe app downloads or updates, resulting in error 117. This error typically indicates problems with your internet connection.

Device is not connected to the internet or has an unstable connection

You need an internet connection to download and update Adobe apps. Verify that you can connect to the internet and select Retry.

Software firewalls may be restricting internet access for Adobe apps

Software firewalls limit access to your computer, which might cause download errors. Some software firewalls ask for permission when a program tries to connect to the internet.

• If prompted, select to allow the Adobe app to access the internet.
• If you are not prompted, temporarily disable software firewalls to determine whether they prevent Internet access. For more information, refer to your firewall software documentation.

Antivirus software may be blocking the download

Disable your antivirus software temporarily, and then download the app again. For more information, refer to your antivirus documentation. 

Background applications or security settings may be interfering with the download

Restart your computer in safe mode with networking, and then download your app again. Follow the steps for your Windows or macOS computer.

Router's firewall or proxy settings may not be accessing the internet

Routers can have a built-in hardware firewall or proxy servers. To determine if a router is preventing the Adobe app from accessing the internet:

• Temporarily remove the router from the network.
• Connect the computer directly to a DSL or cable modem. If the download continues, the router is blocking access.
• To set up a router to allow access for future downloads, see your router documentation for instructions on setting up port forwarding from the computer. Alternatively, contact your Internet service provider or IT department.

Hardware firewalls or proxy servers may not be connected to the internet

Many organizations use a hardware firewall and proxy server to prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewalls or proxy technology.

Contact your company's IT department to obtain firewall or proxy information. Configure your browser with proxy or firewall information to bypass these servers:

• ccmdl.adobe.com:80
• swupmf.adobe.com:80
• swupdl.adobe.com:80

Corrupted or conflicting crypto files may be preventing the app from downloading

To resolve issues with corrupted or conflicting crypto files, follow these steps:

Account lacks required administrative privileges

Most apps require you to have administrative privileges to install them. Log in to your admin account and install the Creative Cloud app again.