Press Windows + R on your keyboard.
Last updated on
Apr 14, 2025
Learn how to fix error 191 while installing a Creative Cloud app on Windows.
Note:
If you received error 191 while installing Adobe XD, follow these steps to fix error 191.
The error 191 generally occurs when:
- Your system login account does not have administrator privileges.
- Your device does not meet the system requirements to install a Universal Windows Platform (UWP) app. For more information, refer to the system requirements.
- Your Windows installation has failed to sideload a UWP package.
To resolve the error, try the following solutions in the given order.
System login account may not have administrator privileges
Verify that your system login account has administrator privileges.
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Type netplwiz and select OK.
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Ensure that Administrators are under Group in the Users tab.
If Administrators are visible under the Group tab, you won’t be required to make any changes. If Administrators are visible under the Group tab, you won’t be required to make any changes.
If your system login account doesn't have administrator privileges, follow these steps:
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Select the account you want to change within Users for this computer.
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Select Properties.
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Select Administrator as user account type under the Group Membership tab.
Selecting Administrator will give your system login account the privileges required Selecting Administrator will give your system login account the privileges required -
Select Apply and select OK.
An existing build is installed on your device
While installing a Creative Cloud app, you might encounter "ERROR_DELETING_EXISTING_APPLICATIONDATA_STORE_FAILED" or a similar error. This happens when there is another Creative Cloud app package installed on your computer.
To delete the existing package and install the new package, follow these steps:
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Type powershell in the Windows taskbar search.
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Find Windows PowerShell, and right-click on it.
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Select Run as Administrator, and then select Yes when prompted for consent.
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Run command Add-AppxPackage -RegisterByFamilyName -MainPackage Adobe.CC.XD_{version}_x64__adky2gkssdxte to show (unhide) the existing package.
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From the Apps & features list, locate and uninstall the Creative Cloud app.
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Install the new package for your app from the Creative Cloud desktop app.
Certain folders on your device lack required permissions
Ensure that the necessary folders on your device have read and write access. Navigate to these folders using the following file paths:
- C:\Windows\temp
- C:\Users\<User Name>\AppData\Local\Temp
- C:\Users\<User Name>\AppData\Local\Packages
Once done, follow these steps and verify or change the folder permissions for each folder:
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Go to the folder for which you want to check read and write permissions.
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Right-click the folder, and select Properties.
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If the folder does not have read and write access, go to the Security tab, and select Edit.
Selecting Edit will help you obtain the necessary permissions for the folder. Selecting Edit will help you obtain the necessary permissions for the folder. -
Check the box for Read and Write in the Allow column.
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Select Apply.
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Install the Creative Cloud app again.
Corrupted Microsoft Store components are preventing the installation
You may need to reset the Microsoft Store cache to fix this issue.
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Press Windows + R on your keyboard.
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Type WSReset.exe and select OK.
An empty command prompt window opens along with the Microsoft Store.
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Wait for the Microsoft Store to repair itself. The prompt automatically closes when the Store cache has been reset.
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Once done, open the Store and install your app again.
If the issue persists, you can reinstall the Microsoft Store using Windows PowerShell.
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Type powershell in the Windows taskbar search.
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Find Windows PowerShell, and right-click on it.
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Select Run as Administrator, and then select Yes when prompted for consent.
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Run the command Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}, and then press Enter.
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Once done, open the Microsoft Store and install your Creative Cloud app again.
Windows updates aren't installed on your device
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Navigate to Start > Settings.
Note:If you are using Windows 10, navigate to Start > Settings > Update & Security.
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Select Windows Updates from the left menu.
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Check for new Windows updates by selecting Check for updates.
The updates and installs begin automatically and happen immediately, while some updates can be scheduled when you're not using your computer.
An unknown issue is causing the installation failure
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Search for the Install.log file at the following location: C:\Program Files (x86)\Common Files\Adobe\Installers.
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Once you open the file, search for #@#OS_Error_Code.
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Copy the error code that follows #@#OS_Error_Code.
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Find the copied error code in Microsoft's common error codes document.
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Follow the recommended resolution for your specific error code.
