Enter cmd in Windows search to open the command prompt window.
Last updated on
Apr 14, 2025
Learn how to resolve Error 503 while installing or updating Creative Cloud apps using the Adobe Creative Cloud desktop app.
App package or UWP runtime for the app doesn’t match the installed package
This error occurs because the app package or UWP runtime that the Creative Cloud desktop app is trying to install isn't bitwise identical to the package that is already installed.
To resolve this issue, try these solutions in the given order.
Reset the Microsoft Store
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In the command prompt window, type wsreset.exe and press Enter.
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Wait for Microsoft Store to launch.
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Install the app from the Creative Cloud desktop app.
Update the Microsoft Store
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Enter Microsoft Store in Windows search.
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Select the hamburger menu icon in the upper-right corner.
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Select Downloads and updates.
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Select Get updates in the upper-right corner.
This updates Microsoft Store along with other installed apps.
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Install the Adobe app from the Creative Cloud desktop app.
Learn more about updating the Microsoft Store.
Install Microsoft 3D Viewer
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Install Windows 3D Viewer from the Microsoft Store.
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Install the Adobe app from the Creative Cloud desktop app.
Remove the old package for every user on the system before installing the new package
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Type Powershell in the Windows search box.
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Right-click on Windows PowerShell from the results and select Run as administrator.
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When the UAC prompt asks you for your consent, select Yes.
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Run the following command in Powershell:
Remove-AppxPackage -Package Microsoft.VCLibs.140.00. UWPDesktop_14.0.25426.0_x64__8wekyb3d8bbwe -AllUsers
Note:Remember to use the package name specified in the summary section of the error log.
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Press Enter.
Once the old package is uninstalled for every user in the system, install or update the Creative Cloud app again.
