Right-click the Start button, and then select Disk Management.
Last updated on
Apr 14, 2025
Learn how to resolve storage volume issues that may arise during Creative Cloud apps installation.
Storage volume for installed files is offline or inaccessible
The storage volume is the default location on your device where the installed files are stored. Sometimes, Creative Cloud apps may fail to install if the storage volume for your installed files is either offline or has been removed.
If you can access the storage volume
Follow these steps to ensure that the volume in which your application is installed is online and accessible.
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In the Disk Management screen, select the drive where the app is installed.
Manage disk partitions and volumes in the Disk Management screen Manage disk partitions and volumes in the Disk Management screen -
Check if it's showing as Online.
View and modify the properties of the disks and partitions View and modify the properties of the disks and partitions -
If it shows as Offline, right-click the disk name and select Online.
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Once the volume is online, try to install the app again.
If you cannot access the storage volume
If you don't have access to the drive, it is recommended to uninstall the existing app and attempt to reinstall it. You can perform a manual uninstallation using the PowerShell command on Windows.
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Select View error log in the error message.
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Note the name of the package as it appears in the error message. For example, the name of the package is Adobe.CC.XD.
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Type PowerShell in the Windows search bar.
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Right-click Windows PowerShell in the search results and select Run as Administrator.
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Run the following command: Get-AppxPackage -all <Name of the package goes here> | Remove-AppxPackage -AllUser.
Note:Replace the text in italics with the name of the package that you had noted down in step 2.
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Once the app uninstalls, open the Creative Cloud desktop app, and select Help > Check for updates.
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After the Creative Cloud desktop app loads, install your app again.
