Press Windows + R on your keyboard.
Last updated on
Apr 14, 2025
If the package repository is corrupted, you may get error 508 while installing Creative Cloud apps on Windows. Learn how to fix the issue.
Folder referenced by the registry key doesn’t exist or is corrupted
This error usually occurs when the folder referenced by the registry key PackageRepositoryRoot doesn't exist or is corrupted. Try these solutions to fix the issue.
Check if the registry key is missing or corrupted
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Enter regedit.exe to open Registry Editor, and press Enter.
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Go to HKLM\Software\Microsoft\Windows\CurrentVersion\Appx, and check if the folder referenced by the registry key PackageRepositoryRoot is missing or corrupted. If it's corrupted, the name of the folder displays some invalid characters.
If there is no invalid characters, the registry key is not missing or corrupted. If there is no invalid characters, the registry key is not missing or corrupted.
Reset Microsoft Store
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Open the Windows Start menu, and select the Settings icon.
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Go to Apps > Apps & features.
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Find Microsoft Store in the Apps & features section, and select it.
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Select Advanced Options.
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Finally, select Reset to scan and fix the issue automatically.
Clear stored cache in the Microsoft Store
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Press Windows + R on your keyboard.
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Type wsreset.exe, and press Enter.
This clears the unwanted cache present in the Microsoft Store.
Once done, install the Creative Cloud app again.
