If you encounter installation failures, review your installation logs for more information about their causes.
Your computer’s installation logs contain detailed information about the exact cause of each installation failure.
When you select the More Information link in the error message, you get the error code that the Creative Cloud desktop app uses to identify the problem. You can also see other important information, such as the path of the affected file or the registry value.
You can also find the error code in the log file created by the installer. The log file also contains other details that can help troubleshoot the error.
Search for the Install.log file at the following location:
- Windows 10 and 11 (64-bit): C:\Program Files (x86)\Common Files\Adobe\Installers
- Windows 10 (32-bit): C:\Program Files\Common Files\Adobe\Installers
- macOS: /Library/logs/Adobe/Installers/
If you don't see an install.log file, your product may have created a log.gz file instead. Learn about analyzing the main Creative Cloud product install log for information.
