Error code
Last updated on
Apr 14, 2025
Troubleshoot common activation errors when signing in to Creative Cloud 2018 or earlier app versions.
Note:
If you are using the current version of Creative Cloud, learn how to fix some common licensing errors for your Creative Cloud apps.
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Error message or issue |
Solution |
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Learn how to troubleshoot the "Activation limit reached" or "Sign-in failed" error. |
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You are unable to sign in to Creative Cloud or launch a Creative Cloud app. |
Ensure that you’re connected to the Internet, and try again.
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You are trying to launch a Creative Cloud app, but getting a prompt to enter a serial number. |
You don’t need a serial number for the Creative Cloud app. Learn what to do when Creative Cloud apps ask for a serial number. |
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Ensure that you’re connected to the Internet and that your computer's date and time are correct. If this doesn't resolve the issue, reset the hosts file on your device. |
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If you receive this error message while trying to install Creative Suite 6, the serial number you are using isn't valid and has been blocked by Adobe. Adobe blocks serial numbers that are not issued by Adobe, issued by an unauthorized seller, or that are counterfeit software for fraudulent use. You may only realize that the serial number has been blocked when you try to install or reinstall the software. For more information, refer to Adobe Genuine Software. |
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You are unable to activate or reinstall legacy Adobe apps such as Photoshop Elements (versions 2018 and earlier), Premiere Elements (versions 2018 and earlier), Captivate (versions 5.5 and 2017), Creative Suite 6, Acrobat 11, eLearning Suite 2.5 and Technical Communications Suite (versions 3.0 and 3.5). |
Learn what to do if you receive this error while activating or reinstalling older non-subscription apps. |
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"ERROR_INTERNET_<...>" |
An Internet connection isn't detected. The possible reasons can be:
Fixing network and connectivity issues can easily resolve errors 12001-12005. |
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194:01 |
"Attempting to deactivate an unactivated machine" |
You’re trying to deactivate the app, but haven't yet activated it. Activate your app to fix error 194:01. |
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194:110 |
"Activation failed" |
You have already initiated the Deactivate All process within the last 72 hours. You can attempt the process again after 72 hours. |
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194:112 |
"Client clock out of sync" |
Your computer clock time is incorrect. Set your computer clock to the correct date and time. |
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208:1 |
"Error_NetworkFailure" |
An Internet connection isn't detected. The possible reasons can be:
Fixing network and connectivity issues can easily resolve errors 208:1, 208:2, and 208:3. |
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213:5 |
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These errors are caused by a read-only SLStore folder. You can easily fix this error by setting permissions for the SLStore. |
