In the activation limit window, select Sign out for the device you want to deactivate.
Last updated on
Apr 14, 2025
Learn how to resolve the "Device activation limit" error message on Creative Cloud app versions 2019 and later.
Your Creative Cloud subscription lets you install your apps on two devices. When you sign in to a device and Adobe detects that you have exceeded your device activation limit, you are prompted with a message indicating this. Learn more about the number of devices on which you can use your Creative Cloud subscription.
Note:
An Adobe account can be used by only one person and cannot be shared. Learn about account sharing for individual plans.
Number of permitted signed-in devices exceeded
If you have exceeded your device activation limit, you can sign out of one of the other devices on which you are currently signed in. To do this, follow these steps:
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The activation limit message displays all active devices. The activation limit message displays all active devices. -
When you are signed out of the other device, select Continue.
You can choose to sign out of multiple devices via the activation limit window. You can choose to sign out of multiple devices via the activation limit window. You can now access your apps from the device where you chose to remain signed in.
Maximum allowed (two) devices are already active
If you see a device activation limit message, you can sign out of your current device using your Adobe ID. Once signed out, you’ll be able to sign in again with a different Adobe ID.
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To sign out of your current device, select Sign out in your app.
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In the confirmation window, select Sign out.
Selecting Sign out will sign you out from all Adobe applications on the system. Selecting Sign out will sign you out from all Adobe applications on the system. -
To sign in with a different Adobe ID, open any app and select Help > Sign In.
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Sign in with another Adobe ID.
You can now access your apps on the device where you signed in with a different Adobe ID.
