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Last updated on
Apr 14, 2025
Learn how to resolve error 205 when trying to launch Creative Cloud apps.
Note:
If you receive error 205 while downloading or installing a Creative Cloud app, you need to follow a different set of solutions.
The Adobe Creative Cloud 2022 and later apps store user and license information in the Windows Credential Manager and macOS Keychain. Sometimes Adobe apps are unable to store your profile and licensing information in secure storage (Credential Manager in Windows and Keychain in macOS), and when you try to open an Adobe app, you might get the error code 205.
Follow the solution for your operating system:
Windows
Work through the following solutions sequentially, proceeding to the next solution if necessary.
App may be facing a temporary glitch
Sign out and sign in back to the Adobe app.
Credential Manager still has older credentials
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Run the following command to clear the Credential Manager storage for all the Adobe apps:
for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H
An older version of the Creative Cloud desktop app is installed on your device
Ensure that you're using the latest version of the Creative Cloud desktop app.
macOS
Work through the following solutions sequentially, proceeding to the next solution if necessary.
App may be facing a temporary glitch
Sign out and sign in back to the Adobe app.
Apple Keychain still has older credentials
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Press command + spacebar to open the Spotlight Search window.
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Type Keychain Access and press return.
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Go to Keychain Access > login > Secure Notes.
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Select the Keychain Access search bar in the upper-right corner of the screen.
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Search and delete the Keychain credentials beginning with Adobe App Info and Adobe App Prefetched Info.
Alternatively, you can run the following command in Terminal to delete your Keychain credentials:
security dump-keychain | grep -i "Adobe App Info \|Adobe App Prefetched Info" | grep -i svce | awk -F "=" '{print $2}' | cut -d '"' -f2 | while read -r line; do security delete-generic-password -s "$line" > /dev/null ; done
Device lacks necessary privileges for Keychain Access
Ensure that you have the appropriate privileges for Keychain Access. You should be able to create a Secure Note in the login keychain.
Keychain may have a temporary glitch
You need to lock and unlock Keychain.
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Press command + spacebar to open the Spotlight Search window. Type Terminal in the search and press return.
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In the Terminal dialog box, enter the following commands to lock and unlock Keychain access:
- Lock: security lock-keychain
- Unlock: security unlock-keychain
Account policies are blocking Keychain Access
Ensure that there are no restricted or enforced policies on your account that might be blocking Keychain Access.
Keychain may still have older credentials
If you've changed your user (or keychain) password recently, try restarting the system. Learn how to update your keychain password on macOS.
