Open System Preferences and select Date and Time.
Last updated on
Apr 14, 2025
Creative Cloud apps versions 2019 and later may display the error message "Can’t verify your subscription" when you’re not connected to the internet. Learn how to resolve this issue.
You may have received the error message because, since you were last online and connected to Adobe servers, the local time on your system clock has changed unexpectedly. Assuming you have not intentionally altered the date and time on your machine, this error typically happens because of automatic time synchronization over an intermittent Wi-Fi connection.
Your device connection is erratic, and the system clock out of sync with Adobe servers
Check your device's network connectivity. If the problem persists, use one of the following procedures, based on your operating system, to stop your system clock from syncing with the internet time and then launch your application while online.
Note:
You can turn on the syncing of your computer clock the next time you are online.
macOS system clock is set to auto-syncing
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Select the Lock icon in the lower-left corner of the dialog box to modify the settings.
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Enter your administrator password to make changes.
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Uncheck Set date and time automatically.
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Adjust the date and time manually if needed and close the window.
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Ensure you are online, and then relaunch the Creative Cloud 2019 app.
If stopping auto-sync doesn’t work, delete certificates starting with Adobe Intermediate CA and Adobe Content using Keychain Access or by locking and unlocking the keychain.
Windows system clock is set to auto-syncing
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Open Settings > Time & language.
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Select Date & time.
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Go to the Set the time automatically section and toggle it off.
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Ensure you are online, and then relaunch your Creative Cloud app.
Note:
If you receive this error message, especially when Trend Micro antivirus version 15.0 or earlier is installed and activated on your computer, learn how to fix it.
You can also delete certificates starting with Adobe Intermediate CA and Adobe Content by using Certificate Manager or by restarting Credential Manager.
