Enter Credential Manager in the Windows search bar.
Last updated on
Apr 14, 2025
When you open a Creative Cloud app for 2019 or later versions, occasionally, you may get repeated requests to sign in, thereby failing multiple attempts to launch your app.
Your antivirus software has deleted some Adobe license files
To fix this issue, try the following troubleshooting process for your operating system.
Windows
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Select Windows Credentials.
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In the Generic Credentials section, check for Adobe App Info and Adobe User Info credentials.
If Adobe App Info and Adobe User Info credentials are present, your app is working fine. If not, make sure that the antivirus software is temporarily disabled.
Note:
Make sure that your antivirus software doesn't delete, stop, or interrupt the Windows Credential Manager and doesn't deprive access to Windows Credential Manager for the currently signed-in user.
macOS
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Press command + space bar to open the spotlight search.
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In the search bar, type Keychain Access and open it.
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Select Secure Notes.
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In the right pane, select the Login tab, and check for Adobe App Info and Adobe User Info notes.
If the Adobe App Info and Adobe User Info are present, your app is working fine. If not, make sure that the antivirus software is temporarily disabled.
Note:
Make sure that your antivirus software doesn't delete, stop, or interrupt the macOS Keychain Access service and doesn't deprive access to macOS Keychain Access service for the currently signed-in user.
