Your Creative Cloud account may display a message that says your trial period or your license has expired. Learn why Adobe trial software expires or ends early.
Adobe trial software is time-limited. A trial might expire early for the following reasons:
- System clock changed
- The trial used or attempted on a different computer
- Automated virus scan run
- Improper user rights set
- Installation failed or damaged
- Executable file modified
- Debugger attached
If you have provided your payment details before starting the trial, the trial period starts when you select the Start free trial button on the product page after entering your payment details.
If you weren’t asked to provide payment details before starting the trial, your trial period starts when the app is launched for the first time.
Adobe account facing a temporary glitch
If you have a paid subscription but still get a trial-related message, you may be facing issues with trial activation or have a temporary glitch in your app.
The message can be any of the following:
- Buy now
- Trial expired
- Start trial
- No subscription found
- <nn> days remaining
Original trial expired
You cannot reinitiate another trial if you’ve already installed a Creative Cloud trial on your computer. Once the original trial expires, subsequent installs display a trial expired message even if you never used the original trial or someone else installed it.
Unable to use trial version
Trial periods can't be extended. For many products, the trial version automatically converts to a licensed version using the payment details you provided.
Adobe provides a full refund for first-time paid subscribers if they cancel within 14 days of the order. If you were unable to use the trial version, we recommend that you go ahead and subscribe to try the software. If, for some reason, you don't want to continue, cancel within the first 14 days.
Incorrect login credentials for Acrobat displays the "Trial expired" error
If you're using Acrobat, make sure to sign in with the correct email address when trying to activate the application. Sign out of your account and sign back in again with the correct email address.
Creative Cloud desktop app isn’t updated
If you see the error message "We can’t verify your subscription status,” ensure that you are using the latest version of the Creative Cloud desktop app.
If you aren’t using the latest version of the Creative Cloud desktop app, you will see a prompt to update the apps. Select Update. To learn more, refer to instructions on how to verify subscription status in offline mode.
