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Issue: Edge Animate freezes when behind a network firewall

Edge Animate CC versions and intermittently freeze when you use them behind a network firewall.


Define a proxy server setting that reflects your firewall's proxy settings.

Configure the Proxy Server setting

If your computer is behind a firewall, it has a proxy server setting and a proxy port setting defined. This setting allows your computer to access the Internet through your firewall. The instructions below refer to the proxy server setting as proxyserver and the port number for this server as proxyport.

Mac OS:

  1. Open a Terminal window.
  2. In the Finder application, choose Go > Go to Folder.
  3. In the dialog box, type: /etc
  4. If the file launchd.conf exists, edit it with a text editor.  You are prompted for your superuser or administrator password.  Otherwise, create the file in a separate directory and then copy it back after step 6.
  5. In launchd.conf, add the following line:

    setenv http_proxy proxyserver:proxyport

    For more information on finding the proxy server and proxy port settings, see the "Finding your Proxy Settings" section below.
  6. Save the file.
  7. Restart the computer.


  1. Open the File Explorer.
  2. Right-click Computer and select Properties.
  3. Click the Advanced tab.
  4. C.ick Environment Variables.
  5. Set either the user variable (for just the current user's account) or the system variable (for all accounts on the local machine):
    1. Click New.
    2. Variable name: http_proxy
      Variable value: proxyserver:proxyport

      For more information on finding the proxy server and proxy port settings, see the "Finding your Proxy Settings" section below.

  6. Click OK.
  7. Log out of your computer and log back in.

Find your proxy settings

If your network administrator does not provide the HTTP proxy settings, you can discover the settings on your local machine.

Mac OS:

  1. Open System Preferences and click Network.
  2. Select your network connector.
  3. Select the Advanced button at the bottom of the screen.
  4. Select the Proxies tab.
  5. Select Web Proxy (HTTP).
  6. The Proxy Server is the server name before the colon (:), and the Proxy Port is the number after the colon


  1. Open the Control Panel and select Internet Options.
  2. Select the Connections tab.
  3. Select the LAN settings button at the bottom of the panel.
  4. The Proxy Server is the Address Setting and the Proxy Port is the Port.

Additional information

If the steps above do not work, it is likely that the firewall's whitelist file isn't set up with the proper Adobe servers. See the Creative Suite Enterprise Deployment site or the Creative Cloud Network Endpoints document for the correct server list.

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