Log into the instance where the workflow resides and throws the errors.
Campaign 'Refresh for Deliverability' workflow error 'Error when calling the 'getBroadLogMsg' method '
The refresh for deliverability workflow for the customer is failing with the following errors:
03/21/2017 12:39:00 AM js Error when calling the 'getBroadLogMsg' method (error=SOP-330021 Communication error with server: please make sure it is configured correctly. HTTP code 408 'Service momentanément indisponible.'.).
All V6 builds
- There are many instances that connect to the deliverability instance at the same time (12:30AM).
- That's why this connection issue occurs.
Change the configuration of the scheduler part of the workflow.
Ensure it is delayed enough from the usual time, recommended 2 hours. i.e, if the scheduler is set of 12.30 change it to 2.30.
Monitor the workflow for a couple of days to ensure the resolution.
On successful monitoring, we have successfully implemented the solution.