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Unable to register as an External User

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
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    6. Accessibility in Learning Manager
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  5. Integration Admin
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  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
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    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
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    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
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  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
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  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

Issue

External learners are unable to register to a profile.

Error

Email id is already registered. Please use a different email.

error
View Email id registration error

Description

There are scenarios where a user is unable to register to an External Profile. The user receives the above error while signing up.

Cause

This issue occurs under one of the below scenarios:

  • The user is already registered to another external profile.
  • The user is already an internal learner.
  • The user is in a deleted state.

Resolution:

Scenario 1: The user is already registered to another External Profile.

  1. Log in as an Administrator.

  2. Under Manage, click Users > External.

  3. Open the Profile which the user is already a part of by clicking the Seats Used

    Registered user
    View already registered user

  4. Select the User, click Actions > Change Profile.

    Change profile
    Select user

    This opens a window to select a new profile as below.

    new profile
    Select a new profile

  5. Once selected, click Change.

Scenario 2: The user is present as an Internal Learner.

  1. Log in as an Administrator.

  2. Under Manage, click Users > Internal.

  3. Click to open a Learner profile and click the Edit icon.

    Learner profile
    View Learner profile

  4. Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

    For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com 

  5. Click Save to retain the changes made.

Scenario 3: The user is in a deleted state.

  1. Log in as an Administrator.

  2. Under Manage, click Users > User Cleanup.

  3. Select the Learner and click the Edit icon.

    Edit profile
    View edit profile

  4. Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

    For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com 

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