This document contains known issues and troubleshooting tips not covered in the Adobe Captivate documentation.

For the most latest list of top issues in Adobe Captivate, see http://blogs.adobe.com/captivate/top-issues.

Important: If you observe issues other than the ones documented here, post a query on the Adobe Captivate forum. The experts from the community or the Adobe team respond to your queries on the forum.

Project cache

Adobe Captivate crashes and any unsaved work is lost if the project cache is cleared from Windows Explorer (Widows) or Finder (Mac OS). However, the saved projects open perfectly fine when you relaunch Adobe Captivate and reopen them.

Operating systems on which this issue can occur: Windows Vista, Windows 7, and Mac OS

Project cache is introduced in Adobe Captivate 5 to help you open the projects faster. While setting up your project, it's necessary to specify the folder to be used as cache in the project preferences. (Choose Edit > Preferences > Global > General Settings.)

Adobe recommends that you clear the project cache by clicking the Clear Cache button in Preferences. Contents of cache folder can also be deleted using Windows explorer (Windows) or Finder (Mac OS), but only after closing all open projects in Adobe Captivate.

Best practice: Clear the cache after completing a project and before beginning the next one.

If you observe any other issues with project cache, post a query on Adobe Captivate forum.

Recording

On Windows 7 and Vista, you cannot record applications if they are launched in the 'admin' mode while Adobe Captivate is launched in the 'non-admin' mode.

Operating systems on which this issue occurs: Windows 7 and Windows Vista

Solution

Launch Adobe Captivate in the 'admin' mode and try recording the application again.

Note: You can also relaunch the application in the 'non-admin' mode and try recording again.

To launch Adobe Captivate in the 'admin' mode on Windows 7 or Vista, perform the following steps:

  1. Right-click the Adobe Captivate shortcut icon and click Advanced.
  2. Select Run As Administrator and click Ok.

Now, Adobe Captivate launches in the 'admin' mode when you use the shortcut icon that you configured.

Note: If you observe any other issues with recording, post a query on Adobe Captivate forum.

Upgrading Adobe Captivate 4 projects

 When Adobe Captivate 4 projects are upgraded to Adobe Captivate 5, the following issues are observed:

  • Sequence type questions are not shuffled at runtime
  • Indentations, line spacing, and font sizes in text captions vary
  • Widgets are missing

Operating systems on which these issues can occur: Windows Vista, Windows 7, and Mac OS

For more details and workarounds, see this TechNote.

Note: If you observe any other issues with upgrading Adobe Captivate 4 projects, post a query on Adobe Captivate forum.

Aggregator

Adobe Captivate doesn't allow you to add SWF files to an aggregator project if the location of the files isn't a trusted location in Flash Player settings. A message indicating that you are trying to add 'non-captivate SWF files' appears even though they were created using Adobe Captivate.

Operating systems on which this issue occurs: Windows 7 and Windows Vista

Solution

Add the location of the SWF files as a 'trusted location' in Flash Player settings. For detailed instructions on specifying the trusted locations, see www.adobe.com/go/learn_cp_flashplayersettings_en.

Note: If you observe any other issues with Aggregator, post a query on Adobe Captivate forum.

Reporting to Acrobat.com

Users, who answer Adobe Captivate quizzes using Firefox or Safari, cannot post results to Acrobat.com if you have published the project to Flash Player 9.

Operating systems on which these issues can occur: (Firefox and Safari on) Windows Vista, Windows 7, and Mac OS

Solution

Publish the project to Flash Player 10 or instruct the users to answer the quizzes using Internet Explorer.

Note: If you observe any other issues regarding 'reporting to Acrobat.com', post a query on Adobe Captivate forum.

 

 

 

 

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