Welcome to Adobe Creative Suite 4 Encore. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Creative Suite 4 Encore documentation.
* Note: Windows XP 64-bit version is not supported.
Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (CD, DVD or the download from the web). Repair is not an available option.
Enter the serial number you received when purchasing the software in the serialization screen when launching the application. You can enter a serial number for the application itself or a serial number for any Creative Suite that contains the application. If the product you purchased is one of the Creative Suites, you can enter it in any of the applications contained in the Creative Suite. Other applications installed as part of the same Creative Suite will recognize the new serial number the next time the applications are launched.
Only applications running as a trial will recognize the new serial number. If any of the applications have already been serialized with a different serial number, it will continue to use that serial number until you remove the older serial number using the Help > Deactivate > Erase my serial number. Then on the next launch of the application, it will recognize the new serial number.
The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language.
Volume licensing customers cannot purchase from a trial directly, however a volume licensing serial number can be entered in the trial product. Please contact your reseller or authorized Adobe licensing center to place an order for a volume license. To find a reseller in your area, go to http://partners.adobe.com/resellerfinder/na/reseller.jsp.
This product is offered subject to your acceptance of the license agreement included with the media and to limited warranty terms. See the Adobe Software License Agreement for details. The software may automatically attempt to activate over the Internet. No personally identifiable information will be transmitted, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions. To learn more, visit the Adobe web site at http://www.adobe.com/go/activation.
Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate.
When you install your software, be sure to register to get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars.
All font related documentation is online. Visit http://www.adobe.com/type/browser/landing/creativesuite/creativesuite4.html to find our OpenType User Guide, OpenType ReadMe, links to font specific readmes, listings of fonts installed by the different CS4 products, and listings of fonts included on DVD for each of the CS4 products.
The Creative Suite 4 installer installs fonts into a default system font directory. Many of these fonts are newer versions of fonts installed by Creative Suite 3. If the installer finds older versions of these fonts in the default system font directory, it will de-install the older versions, and save them to a new directory. The default system font directory is:
The older fonts will be saved in the new directory:
This new directory will also contain a file named "Read Me.html" which lists the saved fonts, and the version numbers of the new and of the old font files.
You can re-install the older fonts by deleting the new font files from the default system font directory , and moving the old files back into that directory.
There are additional fonts on the installation disk. For information on installing these fonts, see http://www.adobe.com/go/learn_fontinstall_en.
Please refer to Adobe Support for late-breaking information and known issues for all Creative Suite 4 applications.
While previewing a motion menu in Encore though the preview panel, button highlights on mouse over the button might not align properly. This does not have any impact on the final burnt discs and the highlights align properly on the burnt discs.
When you set up a local Flash Media Server, ensure that you have the latest version of Flash Media Server (3.0.2 or later).
When you import an empty Premiere Pro Sequence through Adobe Dynamic Link in Encore and link the sequence to the motion menu background, previewing the motion menu results in Software error.
Set the encoding profile as Main for your H.264 video assets in your Blu-ray projects. You cannot burn a Blu-ray Disc if you set the encoding profile as High.
Ensure that your hardware is supported. Consult your hardwares documentation to determine if it meets the system requirements for Encore.
Ensure that both audio and video on Blu-ray projects that share the same timeline have the same frame rate. Encore does not support 24 fps for Blu-ray projects.
Encode assets manually before attempting to burn the project to ensure that the assets are BD legal.
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/ and click on Change beside the country name in order to select your own area.
Free troubleshooting resources include Adobes support knowledgebase, Adobe user-to-user forums and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
If you are having any issues with installing or uninstalling any of your Creative Suite 4 applications, please try rebooting your system prior to contacting Support. For additional CS4 installation help, go to www.adobe.com/go/cs4install/.
Order printed documentation at www.adobe.com/go/buy_books.
For complete Help plus community-based instruction, inspiration, and support, go to
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