To learn more about storage options, see Manage enterprise storage.

Creative Cloud helps you manage your assets, and enable collaboration and sharing among users. Storage is a core component of this Creative Cloud offering that ensures users have access to assets and related services at all times. All assets uploaded by a user are tied to the user account.

With Creative Cloud, your assets can be synchronized, and you have the latest version available any place and on any device. Creative Cloud uses CreativeSync technology to sync assets. If you have access to more than one storage location with Creative Cloud, you can specify which location those assets synchronize to and from.

IMPORTANT: To sync assets, you must have the latest versions of the Creative Cloud desktop app and Creative Cloud mobile app installed. Also ensure that you have the latest version of the Creative Cloud for desktop applications such as InDesign, Photoshop, or Illustrator.

Users may need to specify the sync location in any one of the following scenarios:

  • Your organization has a Creative Cloud for enterprise with managed services plan as well as Creative Cloud for enterprise plan.
  • Your organization has multiple managed services instances.

Note: Users of Creative Cloud for enterprise with managed services must be connected to their organizations network—for example, in the office or via VPN—to connect to managed services, as they are connected behind your organization's firewall. 

Desktop

Users who have access to one or more plans with storage or services can select the location they want to sync to using the Creative Cloud desktop application, when they first launch the Creative Cloud desktop app. Alternately, the users can navigate to Assets, click Creative Cloud, and select the sync location they want to use from Files Sync.

The Creative Cloud sync location is associated with Creative Cloud for enterprise, while Creative Cloud for enterprise with managed services is associated with the name of the sync locations.

Select a sync location

A notification is displayed when you switch sync locations. Click View on Web to browse your assets in a web browser.

Sync Location Changed message

Each managed services instance has a Creative Cloud Files (managed service instance name) folder associated with it.

When you select a particular managed service instance, the icon indicates that syncing to other managed services or shared services locations is paused.

Windows root: C:\Users\<username>\
Mac root: /Users/<username>/
 

Syncing is paused

The Creative Cloud desktop app is also used by Creative Cloud for enterprise with managed services users to set the sync location for Libraries. You need to set the sync location only once, for all of the Creative Cloud desktop applications that support Creative Cloud Libraries. To learn more, see Creative Cloud Libraries.

Set the sync location for Libraries

Web

The web experience for users with Creative Cloud for enterprise is determined by the entitlements associated with the groups that they belong to.

Users of managed services get a managed services web experience; the Web address for this website will be advised as part of the managed services setup process. Users can contact their IT administrator for details.

Note:

In the Creative Cloud for desktop app, choose Assets > [Sync Location] and then click View on Web, to open the website in a new browser window.

Web experience

Mobile apps

For mobile apps, users are prompted to select a sync location the first time they sign in to the app. The app remembers the sync location for all subsequent instances that the user signs in. To change the sync location, users can navigate to Settings > My Account > Change Sync Location, and select the location they want to use.

The Creative Cloud sync location is associated with Creative Cloud for enterprise, while Creative Cloud for enterprise with managed services is associated with the name of the sync locations.

Choose sync location

Click OK on the notification that indicates the change applies only to the current app.

Click OK to change sync location

 

Troubleshooting: If you are unable to see any managed services sync locations and believe you should have access, ensure that you have an active Internet connection and that you are connected to your organization's network. For example, a wired or wireless connection to the network in the office. Connecting to your organization's network may require a VPN connection.

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