Wondering why you are receiving errors like the one below when sharing links or inviting collaborators to Creative Cloud or Document Cloud assets?

"Enterprise Sharing Restrictions Enabled. This user can’t be invited because your organization has enabled sharing restrictions. Learn more."

What is causing this message?

Enterprise sharing restrictions refer to a new feature called Asset Settings that your IT administrator has used to strengthen security control of your organization’s assets. It can save you from accidental violation of your organization’s data ownership and security policies.

This feature does not apply to the users with an individual Adobe ID.

Your IT administrator can select from three options within Asset Settings, each indicating a different level of sharing restriction.

  • No restrictions: It is the default setting. Users are allowed to share public links and collaborate on shared folders and documents with anyone inside or outside your organization.
  • No public link sharing: Restricts public link sharing and other public publishing options (see the full list below). Users can still collaborate on folders and documents with anyone outside your organization.
  • Sharing only to domain users: Restricts public link sharing and other public publishing options. It also prevents invitation-based folder and document sharing with individuals outside the claimed domains, trusted domains, and allowed external domains. Your IT administrator sets this collaboration restriction for each external organization (or domain), not for each external individual.

The following publishing functionalities within Creative Cloud and Document Cloud are disabled when either No public link sharing or Sharing only to domain users is selected. Collaboration on shared folders and documents cannot be disabled for users in the claimed domains, trusted domains, and allowed domains of an organization.

Creative Cloud

Application Impacted features
Creative Cloud Assets Collaborate, Share to Slack, Send Link
Creative Cloud Libraries Collaborate, Share to Slack, Send Link
Adobe XD Publish Services
InDesign Publish Online
Spark Publish
Capture Share, Collaborate
Creative Cloud mobile app Create link, Collaborate
Behance Create project
Portfolio Access to Portfolio site, create drafts, and publish

Document Cloud

Application Impacted features
Acrobat and Reader desktop apps Share
Web services (cloud.acrobat.com)
Share
Adobe Document Cloud for Microsoft Outlook Share
Mobile apps (including Adobe Scan and Acrobat) Share Link, Share Document Cloud Link

Note:

Adobe Sign features are not affected. The features continue to work as expected.

Consequences of restrictive Asset Settings

No public link sharing disables and deletes all existing public links and prevents users with these links from accessing the linked content. Sharing only to domain users disables and deletes existing public links. The setting revokes and removes all existing folder or document collaborations. In both cases, you cannot stop or undo the deletion process after the IT administrator chooses the setting.

To change future sharing abilities, the IT administrator can change the setting to a less restrictive option.

Possible actions

If you encounter issues with Enterprise sharing restrictions, contact your IT administrator to ascertain your organization's asset setting and the allowed external domains. If you want to continue sharing organization-owned assets with specific external organizations or individuals, you can request the following from your IT administrator.

  • For an external organization, such as an agency: Ask your IT administrator to allow access to the agency’s domain.
  • For a freelancer: Ask your IT administrator to issue you a company-owned ID.