Correspondence Management: Troubleshooting

One of the following errors displayed when saving a letter:

• Data binding not present for the text module
• Please provide the property information needed for the following

These errors could occur due to one of the following:

• A data dictionary is bound to the letter but is not present on the server. 
• A data dictionary is bound to the letter but has an underscore (_) in its name.

Ensure that the data dictionary you are using in the letter is present on the server and does not have an underscore (_) in its name. 

While previewing a letter, the error "Error in loading letter: Could not import asset from XML input" appears even when a previously unpublished text asset in the letter is published.

Reset the letter cache on the publish instance using the following steps and then retry viewing the letter: