When using Search and Promote integration with AEM, certain UTF-8 characters are returned in results (superscript, subscript, etc) as garbled characters.

Cause

The cause could be that the template for the Search and Promote results isn't configured properly to support UTF-8 encoding.

Resolution

  1. In your browser, go to https://searchandpromote.omniture.com and log in.

  2. Go to Design => Templates

  3. Edit author.tmpl (Staged) file in Search and Promote 

    <guided-content-type-header content="text/xml; charset=utf-8" />

    Nota:

    You can make this same change to other used templates.

  4. Push the changes live by following this documentation.

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