Adobe Commerce as a Cloud Service | Product Description

Effective as of 13 October 2025

Adobe Commerce as a Cloud Service (Adobe Commerce) is a platform for delivering eCommerce capabilities, including out-of-the-box features, an ability to customize, and third-party integrations.

^{*Not available for all configurations}

Product Limitations

Pricing Level. Customer’s licensed GMV/AOV or Order Limit is identified in the Sales Order.

Environments. Customer may deploy 1 Production Environment and 2 Sandbox Environments.

Commerce Storefront powered by Edge Delivery Services.

• Storefront Content Requests. Customer may use up to the number of Storefront Content Requests identified in the Sales Order. If Customer exceeds the sum of the Content Requests licensed during a 12-month period at any time, Customer must license additional Content Requests.
  • By default, Adobe includes a Content Delivery Network (CDN) as part of Adobe Commerce, which gives Adobe insight into Customer’s Storefront Content Requests usage.
  • If Customer instead chooses to configure and use its own CDN, Adobe may not have insight into Customer’s Storefront Content Requests usage. Accordingly, Customer agrees to provide Adobe with an auditable measurement report every six (6) months during the License Term or within 30 days of Adobe’s request, sufficient to verify Customer’s actual Storefront Content Requests usage. At a minimum, such report will contain the total number of Storefront Content Requests (both edge and origin requests) for the prior month. Customer may use CDN-level reports or server-side web analytics tools. However, Customer cannot use reports that rely on end user consent, such as client-side web analytics reports, to fulfill this requirement; such reports only reflect traffic when end user consent is provided. If Customer fails to provide the required reports, Adobe may calculate the number of Storefront Content Requests per month based on Origin Delivery Service logs and an assumed 95% cache rate. The calculated number of Storefront Content Requests will be in effect until Customer furnishes the required reports.
• Repositories. Customer must bring its own compatible code repositories to use with Commerce Storefront powered by Edge Delivery Services. The list of compatible code repositories is set forth in the Documentation. Each compatible code repository configured for Commerce Storefront powered by Edge Delivery Services includes 1 Edge Delivery Services Publish Tier and 1 Edge Delivery Services Preview Tier. Customer acknowledges that the code repositories it brings for use with Commerce Storefront powered by Edge Delivery Services may have features allowing the repositories, and their code and contents, to be made public or visible to others (for example, if Customer marks its repository “public” or similar within the third-party repository platform). Customer is solely responsible for controlling the visibility of and access to its code repositories.
• Storage. Customer may use Storage up to 1 terabyte for Commerce Storefront powered by Edge Delivery Services.
• Storefront GenAI Variations. Storefront GenAI Variations is a Generative AI Feature. Customer may use the number of Generative Actions identified in the Sales Order. One Generation using the text-based variations feature within Adobe Commerce (in any environment, i.e. Production or Stage Environment) consumes one Generative Action. For image variations effected through the variations feature (a) Customer must have an existing license for image Generation using Adobe Firefly provisioned to the same IMS Org ID, and (b) such existing license (not the license for Adobe Commerce as a Cloud Service nor Customer’s entitlements to Generative Actions) governs use and overuse thereof.

Product Visual powered by AEM Assets.

• Power Users. Customer may use up to 2 Power Users.
• Collaborator Users. Customer may use up to 2 Collaborator Users.
• Storage. Customer may use Storage up to 1 terabyte for Product Visuals powered by AEM Assets.
• Adobe Express. Customer’s license to Product Visuals powered by AEM Assets as part of Adobe Commerce includes a license for Customer to access and use Adobe Express in accordance with the following: (1) Power Users may access and use Adobe Express within the interface of Adobe Commerce, and may access the Adobe Express application directly, and (2) Collaborator Users may access the Adobe Express application directly. Users other than Power Users or Collaborator Users (e.g., users not otherwise concurrently assigned to a Power User or Collaborator User license) are not permitted to access Adobe Express licensed as part of Adobe Commerce as a Cloud Service. Customer’s usage of Adobe Express licensed as part of Adobe Commerce Optimizer (including any features of Adobe Firefly that may be integrated with Adobe Express) is governed by the Adobe Express with Firefly Product Specific Licensing Terms available at https://www.adobe.com/go/PSLT-adobe-express-firefly.
• Dynamic Media Operations for Commerce.
  • Dynamic Media Operations for Commerce. Customer may use up to the number of Dynamic Media Operations for Commerce identified in the Sales Order for Image Delivery, Video Delivery, or Smart Imaging. If Customer exceeds the sum of its licensed Dynamic Media Operations for Commerce for the prior 12-month period at any time, Customer must license additional Dynamic Media Operations for Commerce.
  • Video Delivery. Customer may use Video Delivery for up to 300 videos of 1 minute each.
• Limitations. Customer may not use any other features or functionality of AEM Assets or Dynamic Media that may be provisioned with Product Visuals powered by AEM Assets, including, but not limited to, Image Presets, Dynamic Image Templates, 360 Spin Sets and Interactive Viewers, 3D Model Support and Immersive Content, Dynamic Media as a PDF viewer, AI-powered Smart Cropping, Content Hub, Smart Tagging, and tracking and analytics on asset performance.

Merchandising Services powered by Catalog Channels and Policies.

• Catalog Ingestion Rate / Min. Customer may use up to 1,000 updates per minute, up to 100,000 updates per day. If Customer exceeds the Catalog Ingestion Rate, Customer’s ingestion rate will be throttled, and Customer must license an Additional Catalog Ingestion Rate pack.
• Catalog Variations. Customer may use up to 100 Catalog Variations.
• Total SKU Count. Customer may use up to 250,000 SKUs.
• Catalog Retrieval Rate. Customer may use up to the number identified in the Sales Order. If Customer exceeds the sum of its licensed Catalog Retrieval API Calls for the prior 12-month period at any time, Customer must license an Additional Catalog Retrieval Rate pack.
• Overages. If Customer exceeds its licensed quantities for Catalog Ingestion Rate, Catalog Variations, or SKU Count, at any time, Customer must license additional quantities sufficient to cover its excess usage.

Adobe Developer App Builder. Customer may use up to the number of Adobe Developer App Builder Packs identified in the Sales Order, and further described in the Adobe Developer App Builder Product Description available at https://helpx.adobe.com/legal/product-descriptions.html.

Definitions

Adobe Developer App Builder or App Builder means the unified third-party extensibility framework for integrating and creating custom experiences to extend Adobe solutions and is deployed as an On-demand Service. The Product Description for App Builder is available at https://helpx.adobe.com/legal/product-descriptions.html.

API Call means a HTTP application program interface (API) request to get or change data by an application that is using an HTTP client to make the request.

Average Order Value or AOV means the quotient of (a) the GMV for any given Contract Year; and (b) the number of Transactions during the same Contract Year.

Catalog Ingestion Rate means the rate at which the catalog can be updated.

Catalog Retrieval Rate means the number of times a catalog API will be called per month by a system (e.g., core, storefront, or other service) to retrieve data from the catalog.

Catalog Variations means the number of views of a catalog that are being exposed to Customer’s end users which are counted as the number of Catalog Views multiplied by the number of Price Books.

Catalog Views means a container to point data to an endpoint (e.g., storefront or place to display products) and filter data for a specific use case.

Collaborator User means a named individual who may access or use the Product Visuals powered by AEM Assets capabilities of Adobe Commerce as a Cloud Service, as applicable, only through an integration with other Products and Services, to the extent available and separately licensed by Customer (e.g., accessing Asset Selector within Adobe Creative Cloud or Adobe Workfront, if available). Collaborator Users cannot directly access Product Visuals powered by AEM Assets within the Adobe Commerce as a Cloud Service user interface. Collaborator User licenses may not be used concurrently (i.e., the same login ID may not be used by more than one Collaborator User or computer at a discrete moment in time) or by multiple Collaborator Users or individuals.

Contract Year means the 12 months from the License Term Start Date or each subsequent 12 months thereafter.

Dynamic Media Operation means a request coming into the Product Visuals components within Adobe Commerce to facilitate one of the following actions: Image Delivery, Video Delivery, or Smart Imaging.

Edge Delivery Services Preview Tier means the endpoint of the Origin Delivery Service, which serves code and content for preview purposes.

Edge Delivery Services Publish Tier means the endpoint of the Origin Delivery Service, which serves published code and content to Customer’s intended audience.

Generation means each time Customer inputs information, such as a prompt, into a Generative AI Feature and receives a response. Generations may be done actively (e.g., by clicking “generate” or “re-generate” or other similar action), or may be done automatically by a process set up by a user.

Generative Action means the credits quantifying Customer’s permitted use of a Generative AI Feature through Generation that is licensed within Adobe Commerce as a Cloud Service. Features that effect Generation through another Product or Service with a separately required license (e.g. features within Adobe Commerce as a Cloud Service that require a license to Adobe Express or Adobe Firefly to use), use their equivalent of Generative Actions instead (e.g. “Generative Credit” usage within Adobe Firefly). Except as otherwise specified, Generation-based licenses that originate from one feature or license are not transferable or usable in other Products and Services.

Generative AI Feature is defined in the Adobe Enterprise Licensing Terms.

Gross Merchandise Value or GMV means the total value of all Transactions processed through any Customer Sites during any given Contract Year, excluding (a) any shipping, handling, and customs costs charged to End Users; (b) any taxes Customer collects from End Users as part of any Transaction; and (c) any financing charges and interest for installments charged to End Users. Transactions may be denominated in different currencies, but the value of all Transactions shall be converted to USD for reconciliation purposes at the end of each Contract Year to determine Customer’s actual GMV and actual AOV, if applicable. This currency reconciliation will not impact what global currency Customer is to be invoiced in.

Image Delivery means a static digital asset or a transformation (resize, scale, format conversion, compression, or image crop) of a digital asset and a single delivery or download of said digital assets or digital asset rendition (other than video), which consumes 1 Dynamic Media Operation.

Origin Delivery Service means services managed by Adobe’s worldwide data centers, which are used to deliver content not cached by the CDN.

Page View means a single view of an email or web page of an internet site, including application screen views, application screen states, mobile web pages, and social network pages. Page Views occur each time a web page is loaded or refreshed, an application is loaded, or when content renders or is shown through an opened or viewed email.

Power User means a named individual who may access or use the capabilities of Product Visuals powered by AEM Assets, whether directly or through an integration; provided that Customer may choose to limit certain access or use capabilities of Power Users. Power User licenses may not be used concurrently (i.e., the same login ID may not be used by more than one Power User or computer at a discrete moment in time) or by multiple Power Users or individuals.

Price Books means the number of price points that can be set for an individual SKU based on specific rules.

Pricing Level means the GMV and AOV tiers, Order Limit, or other pricing tier.

Production Environment means any environment that is (i) used to generate and/or process online revenue; or (ii) is exposed to the public internet for use by End Users.

Sandbox Environment means any environment that is set-up as a replica of a Production Environment for use to test code, builds, and updates to ensure quality under a production-like environment before application deployment in a Production Environment. Sandbox Environments cannot be used as a Production Environment, used to handle live Transactions or traffic, or be exposed to the public internet for use by End Users.

SKU means a unique alphanumeric identifier assigned to a specific product and product variations to distinguish it from other products and product variations. SKUs are used to track inventory, sales and other product specific data.

Smart Imaging means the optimized delivery of a single digital asset by automatically generating the most appropriate image rendition for an end user’s device and browser, which consumes 20 Dynamic Media Operations.

Storefront means a view of a Customer Site with a distinct URL domain or a mobile app, unique theme, layout, design, language, localization, display currency, or display of products.

Storefront Content Requests means a request coming into Commerce Storefront powered by Edge Delivery Services or any Customer-provided caching system (e.g., content delivery network) to deliver content or data in either HTML format via Page Views (e.g., pages and fragments) or JSON format via API Calls (e.g., headless). Content Requests are counted either as a Page View or 5 API Calls, measured at the ingress of the first caching system to receive a Content Request.

Transaction means any order placed by an End User through the Products and Services, by whatever means, that is accepted and/or processed by the Products and Services, (a) even if such order is later subject to a refund, return, chargeback or any other reversal, voluntary or involuntary and (b) regardless of whether Customer receives any payment for such order.

Video Delivery means a single delivery or download of a video or transformed variant of a video, which consumes 20 Dynamic Media Operations.