Adobe Experience Platform Collection Enterprise | Product Description

Effective as of 21 January 2021

Products and Services

License Metric

Adobe Experience Platform Collection Enterprise 

Per Million Outgoing Calls

What is Adobe Experience Platform Collection Enterprise?

Adobe Experience Platform Collection Enterprise enables Customer to:

  1. deploy and manage all of the analytics, marketing, and advertising tags necessary to power relevant site visitor experiences on Customer Sites using Adobe and partner-built Extensions (“Launch”); and
  2. send data once sent from the client-side and forward that data on the server side to Customer’s configured end points and/or enrich data during collection using Adobe and partner-built Extensions (“Launch Server Side”).

Adobe Experience Platform Collection Enterprise is subject to the following:


  • Outgoing Calls. Customer may process up to the number of Outgoing Calls authorized in the Sales Order.

Scoping Parameters:

  • Fan Out Ratio. Customer may generate an average of up to 10 Outgoing Calls per one Incoming Call.

Static Limits:

  • Event Size. Launch Server Side supports events that are smaller than 32 kilobytes.
  • Log Retention. Launch Server Side raw logs are retained for 1 hour.  The aggregate number of failed and successful outgoing calls is retained for 3 days.  The aggregate number of monthly outgoing and incoming calls is retained for 12 months.
  • Testing. Customer is responsible for testing Extensions and Libraries before deploying in production.
  • Time Out. Launch Server Side processes will time out after 50 milliseconds.



Extension means a package of code (e.g., JavaScript, HTML and CSS) that extends the Launch UI and client functionality.  Adobe is not responsible for the performance of non-Adobe built Extensions.

Library means a set of instructions for how extensions, data elements and rules will interact with one another and with Customer Sites.

Incoming Call means a network call received by Launch Server Side.

Outgoing Call means a network call from Launch Server Side to either forward data to a Customer-selected end point or to request data from an external system.

Scoping Parameters means usage limits that relate to the scoping of Customer’s proposed use case.  Should Customer exceed a Scoping Parameter, Adobe will work with Customer to remedy the issue leading to over usage. Should Customer persistently exceed a Scoping Parameter, Customer may be required to license additional capacity.

Static Limit means a usage limit that relates to the technical boundaries of Adobe Experience Platform Collection Enterprise.  Customer may not modify Static Limits. 

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