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The installation and configuration of AEM 3D involves the following:

  1. Installing the Autodesk® FBX® SDK library.
  2. Downloading and installing the native 3D code package.
  3. Configuring the 3D asset ingestion workflow and restarting AEM.
  4. Validating the setup of AEM 3D.

See also Working with 3D assets.

See also AEM 3D Assets release notes for prerequisites, supported browsers, and other important release imformation.

See also Working with the 3D Sites component.


Before downloading and installing the 3D package, please make sure that you have installed all prerequisite packages successfully. See the AEM 3D Release Notes.

Installing the Autodesk FBX SDK library

The native AEM 3D code requires the Autodesk FBX library to support the FBX file format. (Adobe is currently unable to redistribute this library.)

See also Advanced configuration settings.

  1. Log onto the host where AEM is installed.

    • If this is a Windows Server deployment, log onto the server as Administrator.
    • If this is a MAC or Windows desktop, make sure you have administrator privileges.
  2. Install the FBX SDK:

    • Windows. Install to the same disk drive where AEM is located.
    • Mac. Install to the same partition where AEM is located.
    • Linux. Extract the downloaded package and follow the instructions in <yourFBXSDKpath>/Install_FbxFileSdk.txt. Install the SDK to /usr.

Downloading and installing the native 3D code package


Before you proceed with the installation and configuration of AEM 3D, Adobe recommends that you deploy any applicable service packs and other related feature packs. See AEM 3D Release Notes.

To install the native 3D code package,

  1. Do one of the following:

    • If this is a Windows Server deployment, log on to the server as Administrator.
    • If this is a Mac or Windows desktop, make sure you have Adminstrator privileges.
  2. Ensure that you have a supported browser available to access AEM.

    See System requirements.

  3. Using a supported browser, log on to AEM with Administrator privileges.

  4. In AEM, click the AEM logo to access the global navigation console, then click the Tools icon and navigate to Administration > Deployment > Package Share.

  5. On the Adobe page, use your Adobe ID credentials to log on to your Adobe Creative Cloud account.

  6. On the Adobe packages page, locate version 2.1.0 of AEM-6.3-DynamicMedia-3D feature pack, then download it.

  7. In AEM, click Tools > Administration > Deployment > Package Manager.

  8. Locate the downloaded feature pack, then click Install.

  9.  In the Install Package dialog box, expand Advanced Settings, then set Access Control Handling to Merge.

  10. Click Install to begin installation of the package.

    The file is placed in the Assets root folder. See Validating the setup of AEM 3D for additional information.

Configuring the 3D asset ingestion workflow and restarting AEM

To configure the 3D asset ingestion workflow:

  1. In AEM, click the AEM logo to access the global navigation console, then click the Tools icon and navigate to Workflow > Models.

  2. On the Workflow Models page, hover over the DAM Update Asset workflow, and when the check mark appears, select it.

  3. On the toolbar, click Edit.

  4. On the DAM Update Asset screen, in the AEM floating panel, click the Plus icon to the right of Workflow to expand the list. Select Process Step in the list.

  5. Drag Process Step and drop it at the appropriate location which is typically at or near the end of the workflow.

  6. Double-click the newly added process step.

  7. In the Step Properties dialog box, under the Common tab, in the Title field, enter a suitable description for the process such as Process 3D content.

  8. Click the Process tab.

  9. From the Process drop-down menu, select Geometric 3D Object Service, then select the Handler Advance check box.

  10. Click OK to return to the DAM Update Asset page.

  11. Near the upper-left of the DAM Update Asset page, click Save.

  12. Restart AEM. You can now upload 3D content and have AEM process it.

    Continue with Validating the setup of AEM 3D.

Validating the setup of AEM 3D

  1. In AEM, click Tools > Assets, then download, and expand the downloaded file.

    Make sure you are in Card View to view upload and processing feedback in the remaining steps.

  2. Create a folder named test3d to receive test content.

  3. Upload all files from sample-3D-content/images to the test3d folder.

  4. Wait for the upload and processing to complete. You may need to refresh your browser.

    Upload the three .fbx files from sample-3D-content/ to the test3d folder.

    Do not upload the .ma model files yet.

  5. In the Card View, observe the message banners that are shown on the 3d asset cards.

    Each asset proceeds through several processing steps. When the Creating Preview... processing step completes, the card is updated with a thumbnail image. When final processing is completed, the banner is replaced with the NEW indicator. 


    Expect very high CPU utilization while 3D processing is in progress. Depending on available CPU capacity it may take a substantial amount of time to complete all processing.

  6. You will now learn how to resolve file dependencies.

    On the "Unresolved Dependencies" banner for the stage-helipad.fbx card, click the Exclamation Point icon to navigate to the asset's properties and open the Dependencies tab.

  7. Click the Folder/Magnifying Glass icon to the right of the file name to open the asset browser and resolve the dependencies as follows:

  8. Click Save and Close to finish processing the asset and return to the Card View, respectively.

  9. When processing is complete, you see the following in Card View:

  10. On the test3d page, click the logo-sphere.fbx card to open the model in detail view.

    Near the upper-right corner of the logo-sphere.fbx page, click the Stage Spotlight icon to expand the drop-down menu, then select stage-spotlights.fbx.

  11. From the Stage Spotlight drop-down list, select stage-helipad.fbx.

    Using the left mouse button to adjust the view. The background and model lighting changes to reflect the new stage selection.