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Release Information

Products Adobe Experience Manager (AEM) Desktop App
Version 1.6 ( on Mac OS X; on Windows)
Type Minor Release
Date September 29, 2017
Download URL
Compatibility (*)

AEM 6.3

AEM 6.2 SP1 CFP2+ 

AEM 6.1 SP2 CFP7+

Adobe Experience Manager (AEM) Desktop App 1.6 focuses on improvements in the login process and better support for various AEM security configurations, better information about background download/upload operations, and application stability and performance. We also released a major new document on best practices for AEM Desktop App.

This release extends and replaces the previous versions of the Experience Manager Desktop App, which provided the following key enhancements: 

  • Version 1.5:  application stability and resilience against various networking problems, better supportability.
  • Version 1.4: the ability to upload hierarchical folders in the background with the progress monitoring. 
  • Version 1.3: performance enhancements and stability of accessing files and saving changes to AEM, especially from Creative Cloud desktop applications, such as InDesign, Illustrator, or Photoshop. It aimed to provide users with a more local desktop-like experience when working with files, while simultaneously handling network data transfer operations in the background.


Compatibility (*) - Availability of buttons in Touch UI for new Desktop App 1.4 features - Folder Upload, Edit action:

  • AEM 6.3 - available
  • AEM 6.2 SP1 - will be available with CFP8



Want to start quickly?

  • Install the required server-side components on your AEM server (see Installation for details)
  • Download the AEM Desktop App binary from download page and install on your local machine


What's included in AEM Desktop App 1.6

  • Documentation
  • Improved login process to AEM:
    • Improve SAML handling - relax rules (CQ-4202781)
    • Add capability to configure separate login URL in Preferences (CQ-4214052, CQ-4214051)
  • Usability
    • Notify user when asset is still downloading for larger assets (CQ-4216284)
  • Networking
    • DNS caching (CQ-4210176)
    • Support connection via proxy on Windows (CQ-4206854)
  • Caching & access to network share in Finder / Explorer
    • Lock icon now visible for checked out assets on Windows 10 (CQ-90957)
    • Folder content might disappear/reappear in network share (CQ-4209160, CQ-4210180)
    • Error on file upload due to a conflict reported in the Upload Queue Status (CQ-4215727)
    • While opening multiple files from desktop app folder in PS, file truncated or incomplete messages might be shown (CQ-4216276)
  • Fixes in stability & performance
    • Improved performance while browsing folders with many assets (CQ-4214933)
    • Desktop App 1.5 can slow down desktop machine over time (CQ-4209159)
    • Show queue status feature only work for the user who installed the app (CQ-4212199)
    • (Windows) Ensure that 32-bit installer does not contain 64-bit code (CQ-4217406)
  • Selected issues found & fixed in 1.6 Beta
    • High CPU usage (CQ-4218070)
    • Drag and Drop files yielding error when uploading to AEM (CQ-4217006)

Enhancements Available Since AEM Desktop App 1.5

Version for Mac OS X:

The release provides the following benefits:

  • New features and enhancements:
    • Add Copy/Paste functionality to Finder integration to allow for direct transfer from Desktop to AEM (CQ-4208158)
  • Bugfixes:
    • Fixed error 43 issue that occurred sometimes during asset renaming (CQ-4207900)
    • Reverting to an older version from the timeline in AEM does not update the asset in Finder (CQ-4205194)    
    • Desktop App crashes when browsing large nested directories (CQ-4208539)
    • Desktop App mount point is now /Volumes/DAM so it’s consistent for all users (CQ-4208159)
    • Placing file into InDesign for the first time initiates an update warning (CQ-4207454)

Note on Link Warnings

Creative Cloud applications (such as InDesign) take a "snapshot" of the item's last-modified time at the time it is placed. If that date changes at a later point, the CC app will report that the links are out-of-date. This is reported in a couple of ways:

  • When the CC app is launched, it will display a dialog informing the user that the linked assets are out of date, and prompt the user to take action
  • If the CC app is already running, it will show a yellow triangle warning icon on the linked asset

This behavior is the same for assets on local disk and assets in an AEM Desktop mounted directory, with the following exceptions:

  • If a placed asset is modified by a different user, then the warning icon will show up the first time that other users open a document containing the placed asset. This will only happen if the placed asset has already been locally cached
  • If a user modifies a placed asset through AEM desktop's mounted directory and then clears their local cache, then the placed asset will be reported as out-of-date

Both of these cases are expected and are side effects of the "delayed sync" architecture of AEM Desktop. 

Version 1.5.0.x for Mac OS X and Windows:

This release of AEM Desktop App provides the following benefits:

  • Better stability & resilience against networking issues
    • More stable mapping of AEM Assets folders (CQ-103276, CQ-4204669, CQ-4203957)
    • Better handling of cached files (CQ-4204336, CQ-4206263)
    • Improved handling of downloading/uploading of large files >2GB (CQ-4206438)
    • Fixed "Error 36" when moving or renaming a larger number of files in Finder (CQ-4204640)
  • Optimizations in network communication with AEM Server (CQ-4204974, CQ-100903)
  • Improved reliability of opening, placing, and saving AEM assets in Creative Cloud apps (CQ-4203968, CQ-4205511, CQ-103543, CQ-4207141, CQ-90980)
  • Improved supportability: option to clear cache (CQ-4202541), easy access to logs (CQ-4202340, CQ-4204673)
  • Other fixes
    • Better support for assets & folders having Japanese characters in name / non-English language settings (CQ-4195433, CQ-4205793, CQ-4199446)
    • Better handling of login with SSL (CQ-4200217)
    • More reliable share mounting (CQ-4200793)
    • Various improvements in stability (CQ-4207539, CQ-4200378)
    • Better handling of AEM Assets URL in Preferences (CQ-97388)

Enhancements Available Since AEM Desktop App 1.4

  • Simplified upload of hierarchical folders through the new Create > Upload Folder action in Touch UI
    • Action initiates a folder upload operation carried out by the Desktop App
    • Desktop app traverses the given folder hierarchy on desktop in the background and uploads the files to AEM Assets
    • User can monitor progress in the new Upload Queue Status window with progress bar for ongoing operations
    • The Upload Queue Status also provides better troubleshooting information (e.g., no connection to  server)
  • New Edit action in Touch UI, that combines Check out and Open operations into one
  • Optimized grouping of desktop-related actions in Touch UI (AEM 6.3)
  • Improved compatibility with the latest OS releases
  • Customer reported fixes

Enhancements Available Since AEM Desktop App 1.3

  • Increased efficiency. Users spend less time waiting for network operations to complete.
  • Improved Finder integration, which provides more stability and access to features, such as thumbnails.
  • Caching and performance improvements.
  • Better support for saving directly from desktop apps (PS, ID, AI, and so on).
  • Improved integration with Mac OS (local network drive protocol changed from WebDAV to more stable SMB1)
  • Desktop app connects with the AEM server using AEM native HTTP RESTful protocol
  • Files are saved locally first and then uploaded back to AEM in the background after a predefined time (30 sec). This reduces the time to save files.
  • Better handling of desktop applications that use intermediate file operations to save a file (partial saves and temporary files), which enables the AEM Asset timeline to display correct version and asset upload information.
  • Dialog provided to track the status of background upload tasks.

List of changes

Mount Point on Mac

Since MacOS 10.12 (Sierra), Apple has changed the permissions on the /Volumes folder used to mount network drives and devices to more restrictive. Creating a new mount point there required administrative rights. This issue was fixed in MacOS 10.12.5. 

As AEM Desktop App should run for users who do not have admin rights on the local machine, the mount point for AEM Assets repository was changed in 1.4 and 1.5 to a DAM subfolder in user's local folder on MacOS (CQ-104183).

Since the /Volumes folder no longer requires administrative rights, this change was reverted in 1.5.1. This also makes it possible to share InDesign documents that have placed AEM assets between MacOS users. 

Protocol change (Since 1.3)

  • Mac OS X
    • The local network drive protocol for OS X desktop integration changed to SMB1 from WebDAV.
    • The AEM repository mounted with Desktop App will be visible as an “smb” network drive in Finder, instead of a WebDAV drive.
  • Windows
    • The local network drive protocol for Windows desktop integrations stays; AEM will be mounted as a WebDAV share
  • For both platforms (Windows and Mac)
    • The protocol to access/download assets and to upload changes to AEM has been changed to the native AEM protocol, which is an HTTP-based RESTful protocol. It provides greater control over network operations and is more compatible with the network infrastructure.


On Mac OS X: The change of local network drive protocol from WebDAV to SMB1 results in a different local path to the same asset in the repository. This might impact links to files placed in CC applications via "Place" command. See the documentation for more information.

File handling (since 1.3)

  • Folders are updated automatically after a predefined delay (currently 30s). 
  • Files checked out by other users are marked as read-only. 
  • Files are saved to a network drive location mounted via Desktop App in two phases.
  • In the first phase, a file is saved locally. This way, the user saving the file need not wait until the file is fully transferred to AEM, and can resume work as soon as the file is saved.
  • In the second phase, Desktop App uploads an updated file to AEM server after a predefined delay (for example, 30s). This operation occurs in the background. Use the Show Background File Sync Status option to view the status of the upload operation. 

Important Notices

Folder Upload. It is recommended to use the new Folder Upload capability to upload larger, hierarchical folders into AEM as opposed to using a copy / drag and drop into a mounted AEM repository from Finder / Explorer level. When using the folder upload feature, Desktop App communicates with AEM directly and thus has much better control over the overall process.

Keep AEM session available. AEM Desktop App depends on a session open to AEM Assets server to ensure proper operation. For users working with Desktop App every day, it is recommended to Unmount AEM Assets at the end of their day to force log out, and then "Mount AEM Assets" in the morning to ensure they're logged in and the network share is operational.

Turn off "Icon Preview" in Finder. For performant browsing of large folders with Finder, especially with poor network connectivity, make sure that both "Icon" and "Icon Preview" is turned off. Otherwise, Finder will start downloading each asset in a folder to generate a small preview, which can lead to poor performance and high bandwidth utilization (CQ-4219779)

  • In finder, go to AEM Assets shared network folder
  • Right click on the DAM mount point
  • Select Show View Options
  • Unselect "Show icon preview"
  • Click "Use as Defaults"

Clean cache when connecting to a new AEM server. If Desktop App connects to another AEM server with the same URL, cache is not cleared automatically. Clear cache manually to ensure proper operations. Note this would typically happen in testing, when AEM installations can be replaced while running on the same URL (CQ-4216982)

Use CA-signed SSL certificates. Please note that AEM Desktop App doesn't support self-signed SSL certificates when connecting to AEM via a HTTPS secure connection. A CA-signed certificate is required on the server for such connections. (CQ-87941)

Known issues

  • General
    • Server URLs are required to point to the server without a path (e.g. http://server, https://server, http://server:port, or https://server:port). Context paths and sub-folders other than /content/dam are not supported (CQ-89343, CQ-87272)
  • File names / localization
    • File and folder names with reserved characters are not properly handled. Make sure to use file and folder names that fit AEM requirements (CQ-93361, CQ-93308, CQ-89276, CQ-4217183)
    • Some applications like Adobe Illustrator might create files with names not supported in AEM - e.g., adding "[Converted]" after converting a file, which stops it from being uploaded (CQ-4216985)
    • Assets with international names may appear and disappear every few seconds
  • Checkin/Checkout
    • An asset checked out by one user is not possible to open for another user, either by Open action from Touch UI, or directly on the desktop. Some applications might report it as locked, but also corrupted or even hang while trying to open. (CQ-4199234)
    • Changing files simultaneously by multiple users may cause some modifications to get lost. The workaround is to use the checkin/checkout functionality to prevent multiple users from changing the same file (CQ-97035)
    • Certain applications don't support the read-only flag properly which allows a user to save a file that's checked out by another user. The modified file is not transferred until the other user checks in the file. Both modifications are available in AEM as different versions of the asset (CQ-89551, CQ-87572, CQ-89615)
    • The checked-out and read-only status are reported independently in Finder. This results in 2 lock icons when a user checks out an asset (CQ-89507)
  • Finder integration
    • When dragging/dropping large files, Finder might time out while files are being transferred in the  background. This results in an "Error -36." The workaround is to drag/drop or open the asset again (CQ-4219628)
    • Manual folder reload does not always work. Workaround: wait 30s for the folder to be automatically updated. (CQ-97389)
    • More Asset Info... is limited to single file selections (CQ-89542, CQ-87656)
    • Open in AEM Assets... is limited to single file and folder selections (CQ-83382)
    • Error when renaming assets that have no extension (CQ-4218971)
  • Copy/Paste functionality
    • An error is reported in the Background Status Dialog when pasting an asset that already exists in AEM (CQ-4219161)
    • Paste is available when no asset has been copied to the clipboard
  • Windows
    • Files with Alternate Data Streams (ADS) are only fully supported on NTFS. Copying such files to the WebDAV share provided by the Desktop App will result in a caution dialog warning the user that the file has properties that can't be copied to the new location. This is usually fine since the properties are only relevant to a particular application on the user's desktop and have nothing to do with the actual file contents (CQ-103770) [win]
    • Desktop App on Windows needs to be installed by the user that will be using it (CQ-4216389) [win]
    • "File cannot be synchronized" error after reverting to version from timeline (CQ-4216411) [win]

Installation instructions


AEM Administrators: please ensure that you have installed the required Service Packs and Cumulative Fixpacks on the server, before installing AEM Desktop App on user's desktop machines.

Installing server-side components

Depending upon the AEM version, install the appropriate server-side components. 

AEM 6.1:

Install the following:

AEM 6.2:

Install the following:

AEM 6.3:

No additional server-side components are required.

Installing AEM Desktop App on local machine

For instructions, see Adobe Experience Manager Desktop App.

Helpful resources

Previous Releases

Release information for prevoius releases of AEM Desktop App.

Version Revision Release Date Compatibility
1.5 (Mac) (Win)

June 23, 2017

May 31, 2017

AEM 6.3

AEM 6.2 SP1 (with Hot Fix 11099 applied)

AEM 6.1 SP2 (with Feature Pack 6658 and Hot Fix 8723 applied)

1.4 (Mac) (Win)

February 28, 2017

AEM 6.3

AEM 6.2 SP1 (with Hot Fix 11099 applied)

AEM 6.1 SP2 (with Feature Pack 6658 and Hot Fix 8723 applied)

1.3 (Mac)

1.3.13 (Win)

September 16, 2016

November 14, 2016

AEM 6.2 (with Hot Fix 11099 applied)

AEM 6.1 SP2 (with Feature Pack 6658 and Hot Fix 8723 applied)

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