When a user tries to convert a Microsoft Word file to PDF document from AEM Forms on JEE Admin UI, the below error occurs, and the conversion fails:
The system cannot open the input file. Please submit your file again or contact your system administration.
The issue can occur when the UAC control is not completely disabled. Perform the following steps to disable UAC control from the Windows registry. The following steps explain how to modify the registry to disable UAC control. serious problems might occur if you modify the registry incorrectly. Therefore, back up the registry before you modify it.
Open Adobe Acrobat and install the latest patches. The issue is resolved. You can now start the conversion.
If the issue persists, ensure that you are using have installed latest patches and fixes for Microsoft Office and Adobe Acrobat DC. Also, perform all the pre and post installation configurations for the PDF Generator service, ensure all the required environment variables are set, and startup dialog boxes for all the client softwares are disabled.
PDF Generator fails to open Microsoft Office 2016 files on Microsoft Server 2016, the below error occurs, and the conversion fails:
ALC-PDG-015-003-The system cannot open the input file. Please submit your file again or contact your system administrator.
The issue can occur when the Desktop folder does not exist in Windows system profile. Perform the following steps to resolve the issue: