Batch set preset - set creation scripts
Any questions or issues regarding batch set presets, automated set creation scripts, or generate set.
Professional Services request for batch processing. Automatic swatch creation.
Content not served in SPS/MP
Content that is not served in SPS or Media Portal
Desktop Version Specific
Issues specific to the desktop version
Desktop installation issues or questions.
Export or SPS Desktop Download. Media Cart questions or issues.
All questions and issue related to fonts (excluding FXG fonts)
Any case regarding image editing in SPS, plus save as/master image updates. Copying images.
Anything related to Metadata, metadata server (MDS), or user-defined fields.
Metadata specific questions. Questions about image resolution.
Naming convention/basic image prep
Questions specifically about naming convention. Basic image preparation questions.
Tif vs jpeg. What symbols can be used in an asset name? What are the maximum number of characters for filenames? Questions about aspect ratio. Recommended size of images for zoom. Is there a limit to the size of an image we can upload? Can we change our image names to upper case? Professional services request for image production work (photoshop). Is Scene7 case sensitive? Can we have assets with the same name in different folders? Image versioning. Aliases.
Presets - Image Formats - Macros
Anything related to image presets. These were previously called "image formats". These are also known as macros. This does not include viewer presets.
Questions related to Preview, Copy URLs, or publish server name which can cause Copy URL issues. Excludes video copy URL.
VIP related questions (VIP 1, VIP 2, etc)
Set authoring/Set creation/Zoom Targets
Image Set, render set, spinset, and mixed media set authoring. Anything related to zoom targets
SPS/MP managing assets-browse, folders
Managing assets inc. working with folders, browse, moving, renaming (rename), projects
Search questions and issues. Also any case where customer cannot find an asset in SPS (this also could be considered an upload issue). Similarity Search
Personal settings, image and viewer presets, application setup. Typically Media Portal Style Settings- logos, colors, etc.
How can I turn off the "are you sure you want to navigate away from this page?". Media cart functionality not showing. How can you toggle off the Getting Started pop-up universally? How can I get a checkboard background? SPS/MP system requirements. SPS/MP specific documentation requests or questions. General requests regarding Media Portal functionality (read-only access, etc). Media Portal branding or customization questions. Questions on sessions, time-outs. User language settings. Can SPS work on iOS devices? Media Portal FTP Setup.
SPS/MP User Interface (UI)
Any issues or questions related to the SPS User Interface not covered by another sub-category.
Mouse cursor disappears when using a Mac. SPS/MP freezes or browser crash. Questions or issues with welcome screen. Peer to peer issues or questions. System message questions. Any unexpected popup message not tied to any obvious action.
Any questions regarding templating, layering, or personalization. This includes how to form a template URL, which may be more considered under Base, but we are keeping all templating related questions together.
Clipping path questions.Masking questions. How to form a templating URL (should really be under Web page integration, but want to get all templating questions together.)
Any questions or issues with the trash can or deleting images in SPS. Also can use this for archive questions.
Media Portal user management
Media Portal group permissions model. Includes email to user functionality
SPS user management
Any case related to SPS user management. Does not include adding a user to an account, which is under Base-Account Administration.
Includes customer visibility into internal users. Single Sign-On (SSO) requests.
Content not publishing/unable to publish
Any case where content is not publishing or appears to the client as if the publish did not occur. Include any publish setting problems.
Content is marked as not published, even though it is. Publish will not stop (thereby preventing a publish). Publish job interrupted. Force republish not working.
Content not uploading/unable to upload
Any issue related to being unable to upload content into SPS
Include Macy's custom TAR upload, FTP folders not appearing in SPS
Creative Suite integration (CSXS)
CS Extension questions or problems, not including FXG use
Any questions regarding supported file formats (file types), or questions regarding how different file formats are handled.
Is swf treated as a video or standard file.
Any questions regarding Scene7 FTP service only (not IPS or SPS related). It also includes Media Portal FTP functionality, but not the setup.
Job log errors/questions/reporting
Any questions or issues related to Job logs, or job log reporting.
Meaning of job log warnings.
Mark for publish/asset publish state
Anything to do with mark or unmark for publish. Last published questions. Any questions about publish data in SPS. Mark for publish history of an asset.
Detail View shows Last Published as Not Published
Any questions regarding overwrite, duplicate images, or dash asset names (-1, -2)
Questions or issues with layer extraction involving psd files
Publish general questions/requests
Any general publish questions which are not covered by another topic area.
How-to publishing questions, transactional publish questions, SPS publish setup/configuration questions
Any question or issue regarding SFTP or any secure way of getting content into the Scene7 system.
Upload content problem
Any case in which the uploaded content does not match what was expected by the user.
Color does not match original. Content is unexpectedly cropped. Content being placed in unexpected folder. "When i upload the picture attached in this mail to scene7 it displays in scene7 very poorly"
Any case related to vector upload, which includes pdf and eps files.
Why is it that some PDFs don't seem to upload properly and appear as icons rather than an image. Illustrator questions (non-W2P).
Working with Charles