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  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Adobe Learning Manager App for Microsoft Teams
    6. Learning Manager compliance to GDPR
    7. Accessibility in Learning Manager
    8. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Content marketplace
    6. Reports
    7. Learning Paths
    8. Learning plans
    9. Manage Learning Manager orders and billing
    10. Job Aids
    11. Certifications
    12. Catalogs
    13. Add users in bulk
    14. Impersonate a Learner and Manager
    15. Multiple SSO Logins
    16. Peer accounts
    17. Create and modify skills and levels
    18. AI-based recommendation of courses
    19. Gamification
    20. Customize learner homepage
    21. Badges
    22. Color themes
    23. Learner transcripts
    24. Waitlist & attendance management
    25. Fluidic player
    26. Announcements
    27. Email templates
    28. Adobe Connect integration
    29. Settings
    30. Notifications
    31. iPad & Android tablet users
    32. Getting started as Administrator
    33. Purge users
    34. Tags
    35. Learning Manager Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Learning Manager
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

Learn about the Learning Manager account settings that you can configure as an administrator.

You can change your Administrator profile settings and update your Account settings. View your profile information, add/change profile photo, and modify About me content. Update your company info, set up log in methods for users, and set up connect integration through account settings.

Account settings

To update your organization's account settings, click Settings on the left pane. 

Basic info 

  • Time Zone: Select the time zone that you're in.
  • Regional settings: Select the language for the locale you're in.
  • The fiscal year starts from: Select the month of the start of the fiscal year of your organization.
  • Currency: Specify the currency symbol in the field. You can specify both the symbol as well as the ISO currency code, for example, USD, GBP, and so on. The default for all new accounts will be $.

Configure contact admin

If you want to add or change the support administrators email addresses for your organization , you can configure by clicking General on the left pane. Click Change adjacent to Support Email ID and add the email ids. Email is sent to these administrators when learner clicks Contact Admin at the footer of the page. 

Add additional email-ids with semi-colon as a separator.  

Login methods
Administrators can choose the mode using which your internal or external users can access the account. 

  • Internal users: For internal users, you can set Adobe ID or Single Sign-on as a log in mode. 
  • External users: For external users, you can set Adobe ID or Single Sign-On or Learning Manager ID. If you choose, Learning Manager ID, external users can log into this account after creating their Learning Manager username and password.

Note: If there are multiple external profiles set, all profiles can have any one type of login. For example, if login type is Adobe ID, all profiles have to login using Adobe ID only. Each profile cannot have its individual login type.

You can access Learning Manager application using Adobe ID or by using Single Sign-On. Single sign‑on is a mechanism that allows a user to authenticate once and gain access to multiple applications many number of times. This configuration is not mandatory for the organization. If your organization has SAML 2.0 based SSO provider, you can use it to configure Learning Manager application. The configuration is required at your organization level and at Learning Manager application. If you choose to use SSO, contact Adobe support to receive configuration instructions


Click Feedback on the left pane to set up the questionnaire to get feedback from learners after completing a course. Refer to courses feature help content on creating L1 and L3 feedback. 

Multi attempts

Select Settings > General > Multiple Attempts. 

If you enable the ‘Multi Attempts’ check box, then the Authors can set ‘Multiple attempts’ for interactive e-learning courses or modules .On selecting the second checkbox, administrators can set ‘Infinite attempts’ by default for any newly created interactive e-learning courses.

multi attempts configuration by admin
Enable/ Disable multi attempts

Course Moderation

Click General from the left pane, and select the Course Moderation option to enable the Course Moderation functionality. To know more about this feature, see Course Moderation.

Discussion Board

If you enable the Discussion Board check box, then the learners and instructors can post comments for courses using the Discussion tab from the Courses page in the Learners App. However, if course level settings indicate that this feature is not selected, then the course level settings take precedence over administrator settings.

Learner Dashboard

From the left pane, click Learner Dashboard. This page allows you to choose the widgets that you want to display on the Learners page. Select the widgets that you want to enable in the Learners Page. The widgets that are not selected will not appear on the Learners page.

Adobe Connect

Click Adobe Connect on the left pane to configure Adobe Connect account to host virtual classroom sessions. For more information, refer to Adobe Connect feature help. 

General settings

Enable or disable the following settings:

Name Description
Show Course Effectiveness If enabled, Learners can see current Course Effectiveness on the Course tile.
Course Moderation If enabled, all changes to Courses must need Admin approval before the courses visible to the learners.
Discussion Board If you enable the Discussion Board check box, then the learners and instructors can post comments for courses using the Discussion tab from the Courses page in the Learners App. However, if course level settings indicate that this feature is not selected, then the course level settings take precedence over administrator settings.
Multiple Attempts If enabled, Author can configure multiple attempts for course modules.
Explore Skills Option If enabled, Learners can explore Peer and Leadership Skills, and subscribe to the Skills of their choice.
Skills/Tags Visibility Display all Skills and tags to Learners. You can either show all skills and tags or show skills and tags that are assigned, or those that are part of the Catalogs visible to the Learner.
Unique Learning Object Ids If enabled, an Admin or an Author can add a unique id for each Learning Object.
Show Filter Panels Control which filter panels are available to users in the Learner application for refining their search results. The options are as follows:
Skill Levels
When the learner launches the learner app, in the My Learning and Catalog sections, the learner can see the filters in their respective panels.
Note: The filters Format and Duration are switched off by default and do not appear to the learners immediately after the release. The Administrator should enable them. 
Show Catalog Listing If enabled, Learners can see a list of all Catalogs available to them. Learners can use this to refine how the Learning Objects are displayed.
Product Terminology Learning Manager has a standard terminology that is used across the product. Modify the terminology to match your organization's needs.
Module Version Update Configure the default setting to update content. The settings can be modified for each content from the course page.
Auto-register Users If enabled, newly imported Users are auto-registered. By default, users must be registered manually before they can start using Learning Manager.
Auto-delete Internal Users If enabled, Internal users get deleted automatically if they do not access the system for specified number of days. This feature is applicable to users who only have the role Learner. To restore the access, users must contact the Administrator.
Show Catalog Labels If enabled, Administrators and Authors can set Catalog Labels and values and link them to Learning Objects.
Learners can view their scores If enabled, the learners can view their scores in the learner transcript.
Digest Email An Administrator can enable or disable sending an email to learners. The Admin will also be able to control the frequency of the emails sent.
For active accounts, digest emails will be disabled by default, which the Admin can enable it manually.
For trial accounts, the option for digest emails will remain disabled and the Admin cannot enable the option.
If the feature is disabled, then:
The option Digest Email will be disabled.
A learner cannot see the user setting for digest email subscription.
 If the feature is enabled, then:
The Admin can enable and modify the Digest Email option.
From the Profile Settings on the learber app, a learner (not in the DND list) can opt to subscribe/unsubscribe to the digest email.
Enable Training Card Icons If enabled, icons will be seen on Training Cards on the Learner app.
Footer Links Add links or email ids that appear as footers. You can add a maximum of three footer links.
To customize the links on the footer, perform the following steps:
1. Click Add More, enter the name, and the URL or email id in the fields specified. Prefix the URL with http:// or https://.
2. To cascade the change across all locales, click Replicate. This ensures that all languages get the name and the url.
3. To save the changes, click Save. You can see a pop-up message confirming the change. After you click OK, the footer gets populated with the newly added links.
Additionally, you can:
Click the Reset icon to reset the default values in the Help and Contact Admin fields.
Customize the link on the footer for all languages. Click the Language drop-down list, select the language, and add the Name and URL in the specified fields. After you save the changes, the updated links appear on the footer.
Report Timezone  Set an account level preference to export the Learning Transcript in the following time zones:
UTC (Default behavior)
Account-level time zone preference
The Learner Transcript downloaded using Jobs API also downloads the data in the selected timezone.
Note: There is no change expected in the Learner Transcript by default immediately after the release. Administrators can configure this setting from Admin > Settings > General > Report Timezone.
Badgr Integration If enabled, the learners will be able to upload their badges to the Badgr website. In customer education scenarios, organizations want to be able to "certify" their customers and give them an opportunity to display those credentials over social media. This motivates the learner to take a training and share his/her achievements with others. 

Show rating

  • If the option Course Effectiveness is enabled, learners will be able to see only the value of the course effectiveness.
  • If the option Star rating is enabled, learners will be able to view only the average star rating and the number of learners who have rated the course.

This feature is only for available for courses. Star rating is not supported for Learning Programs or Certificates.

Note: This change affects the learner app only. 

In all other apps (admin, author, manager, custom admin, custom author), changes in the settings (star rating/course effectiveness/disabling show rating) will not have any affect. 

For new accounts, the Show Ratings section will have the option Star rating enabled by default.

For existing accounts, if the account previously had the option Course effectiveness enabled, then the Show Ratings section will be enabled with the option Course effectiveness selected. If the option Course effectiveness is disabled, then the Show Ratings section will also be disabled. When the Show Ratings section is enabled, the option Star rating will be enabled by default.

Learning Paths

If the option Enable Extended features of Learning Path is enabled, Admins will be able to include Learning Paths inside Learning Paths, and combine those Learning Paths with Courses. The option is irreversible.

Instructor Management

Enable this setting to restrict the list of instructors which can be selected while creating classroom/virtual classroom sessions. All users having the instructor privileged can only be assigned as an instructor to any session. This restriction does not apply to migration workflows.

Module Preview

If enabled, an Administrator or Author will be able to select the modules that are available for learners to preview without enrollment.

Enable Price at trainings

If enabled, an author can specify a price for a course. The learner can then see the price on their course card and choose to buy the course. When you add an Adobe Commerce connection, this checkbox is automatically selected and enforced.

Player Settings

If enabled, Authors can customise the player for different courses. This may result in an inconsistent viewing experience for learners.

Managers can mark complete

Managers can mark the completion of trainings for learners by default.
If this option is disabled, managers cannot mark completion of trainings for learners.


Select any of:

  • Once retired, enrolled learners will be able to view and perform actions, but not yet enrolled learners will lose access.
  • Once retired, both enrolled and not yet enrolled learners will lose access.

Auto Retire

Enable the option. If enabled, a date can be selected on which a Course, Learning Path, or Certification will retire automatically.

AI-based recommendation

Learning Manager includes a brand-new learner homepage, which is modern, more content-driven, and personalized according to a learner’s preferences. AI-based learning recommendations aim to enhance learner engagement and identify and address gaps in learning.

The recommendation algorithm is designed to take in multiple sources of input including Industry data on Job roles, titles and descriptions that Adobe has sourced from its partners. This data is then used to train Adobe’s AI algorithms so that Learning Manager can come up with a map that connects industry aligned skills to job titles and/or designations. This then becomes one input to the recommendation algorithm

Learning Manager then uses topic modeling algorithms to analyze the training content within an account and map them to the skills.

Learning Manager uses peer activity data as another signal to drive the recommendation algorithm in a personalized manner. Activities like enrollment, completion and any explicit feedback provided by learners is used here.

Additionally, Learning Manager uses explicit and implicit information gathered from individual learners to further personalize recommendations. A learner will be able to indicate their areas of interest explicitly through enrollments and Learning Manager will receive this information implicitly based on how the Learner ends up taking up the trainings.

Finally, the Admin will also be able to influence the recommendation algorithm using learner attributes that Learning Manager should look at when defining peer groups, and also by actually highlighting Trainings for specific user groups.  

Renaming Learning objects


This feature is only available in English language.

Administrators can now rename Learning Objects in Learning Manager. The following are the terminologies that can be renamed.

Learning Program
Learning Plan
Job Aid
My Learning
Core Content
Self Paced
Virtual Classroom

To rename the terminologies, follow these steps.

  1. As an Administrator, click Settings > General > Product Terminology. The product terminology option opens. 

    Product terminology
    Product terminology

  2. Changes can be made by uploading a modified product terminology template by downloading the sample CSV file. To download the sample CSV file, click on the Download here option.

  3. The downloaded CSV file contains the name of the objects in coloum  A. In coloumn  B, choose the name you want to assign to the respective object. Note that you need to update the singular and plural form of the name separated by a (|).

  4. You can choose to modify one or more rows. You can either retain the non-modified rows or remove them from the CSV file before uploading them.

  5. Upload the modified CSV file and click Save. Learning Manager refreshes reflecting your changes.

  6. To reset to default terminologies, click Reset Product Terminology.

    Reset product terminology
    Reset product terminology

Profile settings

  1. Click the drop-down arrow at the upper-right corner, adjacent to your photo/account and choose Profile Settings.

  2. From the pop-up dialog, you can add/change a photo by hovering the mouse and by clicking Edit in the profile photo area.

  3. Add/modify About content by clicking Edit adjacent to it. 

  4. Click Save.

Content Folder

Learning Manager supports private content folders. An Administrator can configure private content folders and provide its access to specific custom-authors using Custom Roles. Note that Standard Authors (also called as Full Authors) continue to have access to all the content in the account. Hence Full Authors have access to all folders and all the content. 

Content Folders can be configured by Administrators. Only once configured, content folders become visible to authors and they get an ability to place the content in one or multiple folders. 

To add a content folder, in the Administrator app, click Settings > Content Folder.

Manage content folders
Manage content folders


A folder is a repository of content, which is a subset of the entire content library available in an account with the following properties:

  • Only an Admin can create, edit, or delete a folder.
  • An Admin can control access to folders as part of defining roles only for custom admins.
  • Content must at all times, be associated with at least one folder. To start with, all content will be associated with the Public folder, which can later be changed.
  • Content can be associated with multiple folders at the time of creation, which will also be possible by a copy operation
  • All folder names must be unique within the account, otherwise there will be an error in naming a folder.

Folders only control visibility of content and don't create copies of content. Therefore, editing content will reflect in all the associated folders.

Public folder

A public folder is always present in an account and initially, all content will be part of this folder. Later, authors can move content out of this folder into other folders. A public folder has the following properties:

  • All content associated with this folder will be accessible to all types of authors, by default.
  • Any content that is a part of a public folder, cannot be part of any other folder. The converse also holds true.

This folder cannot be part of configurable role definition. Consequently, not having a public folder in configurable role definition doesn't restrict access to a public folder.

Private folder

  • Any folder created by an Admin is a private folder.

Folder operations

Add a folder

To add a folder, click Add on the upper-right corner of the window.

Delete a folder

You can also delete a folder. Select the folder to delete, click the Actions menu, and click Delete Folder.

NOTE: Folders can be deleted when all of its associated content is also associated with other folders. If there is content that is linked with only the folder being deleted, first move the content to another folder, and then delete the folder.

Classroom locations

Administrators can use this setting to create and configure a library of classroom locations. Authors can select a pre-configured location to set up their classroom event. Select a location from the library to automatically populate the location information, URL, and seat limit. 

As an admin, you can either:

Import locations csv

Add locations in your account by importing a CSV file of locations. The CSV file must contain the column City.

Add a location

Add the following:

  1. Location Name: Enter the name of the classroom.
  2. Location Information: Enter the information about the location.
  3. Location Region: The entered value appears as Training Locations filter for learners.
  4. Location URL: Enter the URL of the location.
  5. Seat Limit: Enter the seating capacity of the room.

You can also add the location with the help of a CSV. The CSV must contain the fields:

  • name
  • info
  • url
  • seatlimit
  • region
Add classroom locations
Add classroom locations

Frequently Asked Questions

1. How to create different folders for content library?

Click Settings > Content Folder. To add a folder, click Add on the upper-right corner,  and in the dialog, enter the name and description of the folder.

Content Folders can be configured by Administrators. Only once configured, content folders become visible to authors and they get an ability to place the content in one or multiple folders. 

For more information, see the section on Content Folder.

2. How to add financial year for the account?

In Settings > Basic Info, click Change. From the Financial year starts from drop-down list, select the month.


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